Conversational AI Developer

6 days ago

Toronto, CanadaEntry Level

Responsibilities

Build, configure, maintain, and test conversational AI assistants using CX Agent Studio and Dialogflow CX.
Implement conversation flows, dialogue logic, prompts, context handling, tool calling, and integrations with APIs, data sources, and backend systems.
Support LLM-based and agentic features including knowledge retrieval and multi-step agent behaviors.
Prototype with emerging agent frameworks and protocols such as ADK, MCP, and A2A.
Analyze customer interactions and performance data to improve intents, prompts, fallback handling, and assistant accuracy.
Support web, mobile, messaging, and IVR deployments while following security, privacy, and governance standards.
Document work, participate in team planning and review activities, track tasks in JIRA, and share conversational AI knowledge with the team.

Demonstrate strong problem-solving, logical reasoning, and analytical debugging skills.
Understand Natural Language Understanding, Large Language Models, prompt engineering, context engineering, and tool or function calling.
Have experience with or strong interest in learning CX Agent Studio and Dialogflow CX through work, academic, internship, or personal projects.
Have working knowledge of JSON and APIs and programming experience in Python, JavaScript, or Node.js.
Have basic familiarity with GCP, Azure, or AWS cloud platforms.
Communicate technical work clearly and collaborate effectively in a learning-oriented team.
A bachelor’s degree or college diploma in Computer Science, Software Engineering, Artificial Intelligence, Data Science, or a related field is preferred, or equivalent practical experience.
0–2 years of experience in software development, chatbot development, or a related area is preferred, with co-op, internship, and project experience welcomed.
Preferred qualifications include exposure to ADK, MCP, A2A, RAG, voice AI, speech recognition, LLM and agent evaluation, JIRA, accessibility principles, and telecommunications; French-English bilingual ability is an asset.

Regular full-time position with a hybrid work arrangement in Don Mills or Toronto, Ontario.
Hybrid employees must be based in Canada and report to a Bell office at least three days per week.
Flexible work hours are available based on business needs.
Medical, dental, vision, and mental health benefits are available upon joining.
Employees receive a 35% discount on Bell services and access to partner offers.
Bell supports an inclusive and accessible workplace and provides hiring-process accommodations.

51-200 employees