Staff Software Engineer – Customer Experience Intelligence (CXI)
Databricks8 months ago
Base Salary
$190k - $261k/yr
Responsibilities
- Own the technical vision and architecture for Databricks’ Support Automation and Tooling ecosystem.
- Lead hands-on development of automation that improves customer experience and Support scalability.
- Design agentic workflows that progress from human-in-the-loop processes to fully automated systems.
- Implement observability, transparency, and rollback mechanisms for AI-driven decisions.
- Coordinate technical roadmaps and dependencies across Support, Product, and Platform Engineering.
- Maintain high standards for software quality, reliability, and maintainability.
- Mentor engineers and subject matter experts across Software and Support Engineering.
Requirements
- A bachelor’s degree or higher in Computer Science or a related field is required.
- Technical leadership experience on large projects involving automation tooling, distributed systems, and APIs is required.
- Extensive full-stack development experience is required.
- Proven success designing and deploying production-grade automation in complex technical environments is required.
- Hands-on experience with ML-assisted systems, decision support, or agentic automation is required.
- Deep familiarity with distributed data platforms, developer tooling, and large-scale infrastructure systems is required.
- Understanding of AWS, Azure, GCP, compliance, and security constraints is required.
Tech Stack
Categories
About Databricks
Databricks builds a cloud-based data and AI platform centered on the lakehouse architecture, combining data engineering, analytics, and machine learning with Apache Spark, Delta Lake, and MLflow. It sells subscriptions and cloud services to enterprises that need to unify data pipelines and develop large-scale AI and analytics. Founded in 2013 by the creators of Apache Spark and headquartered in San Francisco, the company is privately held and serves organizations across many industries.