Staff Software Engineer – Customer Experience Intelligence (CXI)

Databricks

2 days ago

Mountain View, CA, USA or San Francisco, CA, USA

Staff+

H1B Sponsor

Base Salary

$190k - $261k/yr

Responsibilities

Own the technical vision and architecture for the Support Automation and Tooling ecosystem.
Lead hands-on development of automation to improve customer experience and Support scalability.
Drive rapid, iterative development while upholding quality, safety, and reliability standards.
Design agentic workflows that evolve from human-in-the-loop to fully automated systems.
Implement observability, transparency, and rollback mechanisms for AI-driven decisions.
Act as the primary technical interface between Support, Product, and Platform Engineering.
Set a high engineering bar for quality, reliability, and maintainability.
Mentor engineers and SMEs across Software and Support Engineering functions.

BS or higher degree in Computer Science or a related field.
Technical leadership experience in large projects involving automation tooling and distributed systems.
Extensive full stack development experience.
Proven success in designing and deploying production-grade automation in complex environments.
Hands-on experience with ML-assisted systems and decision support.
Deep familiarity with distributed data platforms and large-scale infrastructure systems.
Understanding of multi-cloud environments (AWS, Azure, GCP) and compliance constraints.

Apache SparkAWSAzureDatabricksGoogle Cloud PlatformMLflow