Global Software Support Engineer II
Applied Materials1 day ago
Phoenix, AZ, USAMid Level
H1B sponsor
Base Salary
$87k - $119k/yr
Responsibilities
- Analyze and collaborate on resolving customer equipment software application and systems issues of moderate complexity.
- Investigate high-value customer problems, systemic bugs, and software failures.
- Provide customer software support through the software ticketing system.
- Deliver timely updates and reports to stakeholders on key customer software issues.
- Create, test, and verify Software Change Notifications and Key Feature Procedures.
- Contribute to customer-facing feature documentation, software specifications, design, testing, and documentation reviews.
- Participate in after-action reviews and root-cause analysis.
- Assist with training junior engineers and detailed product operation.
Requirements
- Demonstrated expanded conceptual knowledge in the relevant discipline and the ability to solve straightforward problems using technical experience and judgment.
- Ability to manage multiple priorities, self-manage, and work within established guidelines and policies.
- Strong written and verbal communication skills.
- Detail-oriented, curious, collaborative, and focused on quality work.
Benefits
- Full-time regular employment in Phoenix, Arizona.
- Approximately 20% travel is required.
- Relocation eligible.
- Comprehensive benefits package supporting employee health, wellbeing, and professional growth.
- Potential eligibility for bonus and stock award programs.
Categories
Solutions Engineering
About Applied Materials
Applied Materials builds semiconductor and display manufacturing equipment and related materials engineering technologies used by chip and flat-panel makers. It sells capital tools, process technology, and lifecycle services and software to support high-volume wafer fabrication and display production worldwide. Founded in 1967 and headquartered in Santa Clara, California, the company is publicly traded on NASDAQ under the ticker AMAT.