1 day ago
Mississauga, CanadaSenior
Responsibilities
- Own technical support and reliability for business-critical production applications.
- Monitor application health, performance, availability, and customer experience using observability tools.
- Lead incident response, including triage, troubleshooting, root cause analysis, resolution, and follow-up actions.
- Troubleshoot application components in Azure and containerized environments, including Kubernetes/AKS.
- Analyze logs, telemetry, and transaction data to identify bottlenecks and recurring issues.
- Improve observability through dashboards, alert optimization, synthetic monitoring, and proactive health checks.
- Perform application maintenance, upgrades, patch validation, vulnerability remediation, and release support.
- Create and maintain runbooks, knowledge articles, support documentation, and operational procedures.
- Collaborate with product, software engineering, infrastructure, security, and support teams to improve reliability and customer experience.
- Participate in a rotating 24x7 on-call support model for critical production incidents.
- Drive continuous improvement to reduce incidents, shorten recovery times, and improve platform stability.
Requirements
- At least 5 years of experience in Application Support, Site Reliability Engineering, Production Support, DevOps, or a similar operational role.
- Strong experience supporting complex enterprise applications in production environments.
- Deep understanding of application architecture, integrations, and distributed systems.
- Proven ability to troubleshoot application, performance, availability, and user-impacting issues in real-time production environments.
- Strong incident management experience from detection through resolution and root cause analysis.
- Hands-on experience with monitoring and observability tools, including logs, dashboards, metrics, and alert management.
- Experience supporting applications hosted in Microsoft Azure.
- Experience with Kubernetes/AKS or other containerized platforms.
- Strong Linux and/or Windows Server administration skills.
- Understanding of networking fundamentals, including TCP/IP, DNS, load balancers, VPNs, and firewalls.
- Strong analytical, troubleshooting, communication, and customer-focused skills.
- Experience with healthcare, regulated, or mission-critical applications is desired.
- Knowledge of CI/CD pipelines, release management, synthetic monitoring, APM tools, microservices, API-driven architectures, and reliability concepts is desired.
- Experience with Azure Monitor, Application Insights, Log Analytics, KQL, Prometheus, Grafana, or similar observability platforms is desired.
- Azure certifications are a plus.
Benefits
- Vacation and paid leave benefits.
- Extended health, paramedical, dental, and vision benefits.
- Registered retirement and tax-free savings plans.
- Tuition reimbursement, life insurance, and an employee assistance program.
- Rotating 24x7 on-call support model.
- Base salary range of CAD $87,835.10–$131,752.66.
- Benefits may vary by location and employment status.
Tech Stack
Categories
Site Reliability
About Merative
Merative builds data, analytics, clinical decision support, and medical imaging software for healthcare providers, health plans, employers, life sciences companies, and government social services. Its portfolio includes enterprise offerings such as Merge PACS and visualization, population health and social program management, and drug information content like Micromedex. Headquartered in Ann Arbor, Michigan, Merative became a standalone company in 2022 when IBM’s Watson Health business was acquired by Francisco Partners.