Staff Machine Learning Engineer, Agentic App Platform
ServiceNow1 month ago
Base Salary
$176k - $308k/yr
Responsibilities
- Build product infrastructure and interfaces for customizing and optimizing generative AI models across enterprise use cases.
- Design scalable API abstractions for the conversation platform supporting Microsoft Teams, Slack, web chat, and additional clients.
- Optimize the dialog engine for domain-specific enterprise knowledge, multilingual translation, low latency, minimal memory usage, and streamlined development.
- Champion coding standards, API design, scalability, robustness, optimization, and continuous engineering improvement.
- Implement logging, tracing, debugging, triaging, and automated metrics capabilities for conversational AI performance visibility.
- Collaborate with ML engineers, application engineers, product teams, and customer support teams on features and scalability initiatives.
Requirements
- Bachelor’s degree or higher in computer science or a related field.
- At least 7 years of professional development experience building systems at scale.
- Strong computer science, software engineering, and scalable-systems expertise.
- Deep understanding of clean, modular, scalable API design and the ability to influence engineering quality standards.
- Experience optimizing system performance and working with tracing, logging, and metrics frameworks.
- Ability to identify and resolve latency bottlenecks, race conditions, and throughput limitations.
- Ability to independently research requirements, develop innovative solutions, and work through rapid iterations.
- Strong communication and cross-functional collaboration skills.
Benefits
- Base pay plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans, flexible spending accounts, a 401(k) plan with company match, an employee stock purchase plan, matching donations, flexible time away, and family leave programs.
- Required in-office work persona; geographic location affects compensation and work-persona eligibility.
- Regular employee position in the AMS - North America and Canada region.
Categories
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.