Staff Machine Learning Engineer, Agentic App Platform
ServiceNow3 months ago
Base Salary
$176k - $308k/yr
Responsibilities
- Build product infrastructure and interfaces for collecting feedback, adapting generative AI models, and delivering domain-specific conversational experiences.
- Design scalable API abstractions supporting Microsoft Teams, Slack, web chat clients, and other engineering systems.
- Optimize the dialog engine for enterprise domain knowledge, multilingual translation, low memory usage, low latency, and streamlined development.
- Champion coding patterns, API design, scalability, robustness, optimization, and engineering quality practices.
- Implement logging, tracing, debugging, triaging, monitoring, and automated metrics capabilities for the conversational AI product.
- Collaborate with ML engineers, application engineers, product teams, and customer support teams on features and scalability initiatives.
Requirements
- Bachelor’s degree or higher in computer science or a related field.
- 7+ years of professional development experience building systems at scale.
- Strong computer science and software engineering foundation with expertise in scalable systems.
- Deep understanding of clean, modular, scalable API design and the ability to influence engineering quality practices.
- Experience optimizing systems and using tracing, logging, and metrics frameworks to resolve latency, race condition, and throughput issues.
- Ability to independently research requirements, develop innovative solutions, work quickly, and iterate effectively.
- Strong communication and cross-functional collaboration skills.
Benefits
- Base pay of $176,100–$308,200, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) plan with company match, an ESPP, matching donations, flexible time away, and family leave programs.
- Regular employee position with a required-in-office work persona in the AMS - North America and Canada region.
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.