3 months ago
Bengaluru, IndiaSenior
Responsibilities
- Own enterprise accounts end to end, including discovery, design, build, go-live, adoption, renewals, and expansion.
- Run process discovery and reengineering workshops, diagnose underlying bottlenecks, and redesign business processes.
- Design and build production automations on the Kognitos platform across finance, manufacturing, and logistics processes.
- Integrate automations with ERP and other enterprise systems in environments with evolving AI governance.
- Lead value-based customer discussions, set expectations, and serve as a trusted advisor from process owners through the C-suite.
- Drive customer success, evangelism, adoption, expansion opportunities, and commercial account health.
- Manage multiple concurrent engagements, coordinate across organizations, meet deadlines, and control scope.
- Feed customer and field learnings back to Product and Engineering.
Requirements
- Demonstrated ability to own a problem or system from the first customer conversation through production and explain the resulting outcome.
- Strong critical thinking and systems-design skills for solving ambiguous business problems.
- Ability to manage multiple customer accounts, domains, and project stages simultaneously.
- Working knowledge of AI systems, including LLMs, agents, prompt design, failure modes, and human-in-the-loop approaches, plus hands-on use of AI tools.
- Domain knowledge of finance and accounting processes such as AP/AR, invoicing, reconciliation, reporting, and close processes.
- Ability to lead discovery and reengineering workshops, drive adoption, advise stakeholders through the C-suite, and own account renewals and growth.
- Excellent written and verbal communication for translating between technical and business stakeholders.
- Helpful experience includes UiPath, Blue Prism, Automation Anywhere, Workato, ERP platforms, enterprise APIs, identity systems, Python or scripting, Snowflake, Databricks, Professional Services, Consulting, Solutions Engineering, or Customer Success.
- Manufacturing or logistics operations experience is helpful but not mandatory.
Benefits
- Competitive compensation, equity, and benefits.
Tech Stack
Categories
Forward Deployed
About Kognitos
Kognitos builds a neurosymbolic, agentic AI platform that automates enterprise workflows in plain English across finance, accounts payable, healthcare, and IT. The company sells its automation software and services to large organizations, providing deterministic business logic, integrations with ERPs/APIs, and conversational exception handling; customers include PepsiCo and Wipro. Founded in 2020 and headquartered in Mountain View, California, it is privately held with teams across North America, Europe, and India.