3 months ago
Remote, SwedenStaff+
Responsibilities
- Own production reliability for high-SLA and complex customer environments.
- Define and evolve per-tenant SLOs and reliability models while reducing SLO budget burn.
- Design and implement automation, self-healing, autoscaling, and other solutions to reduce toil and improve reliability.
- Serve as a primary escalation point and participate in on-call, incident response, post-incident reviews, and customer communications when needed.
- Improve alert quality, observability, scalability, fault tolerance, and operability across the service lifecycle.
- Partner with Mimir, Loki, and Tempo product engineering squads and influence feature design, technical designs, product strategy, and roadmaps.
- Contribute to code reviews, pull request reviews, design documents, and technical best practices.
- Lead projects, mentor engineers, and teach Site Reliability Engineering practices.
Requirements
- 8+ years of engineering experience, including 4+ years in SRE, customer reliability engineering, or production engineering.
- Strong Kubernetes experience in AWS, GCP, or Azure and familiarity with Helm, Terraform, or Jsonnet.
- Experience operating multi-tenant production systems and designing and implementing SLOs.
- Experience with one or more programming languages such as Go, Python, or Java.
- Experience with Linux operating system internals and knowledge of networking, cloud storage, and scaling.
- Strong technical leadership experience, including leading projects, mentoring engineers, and serving as a force multiplier.
- Experience with incident response, post-incident reviews, troubleshooting, performance analysis, scaling, and failure-mode reasoning.
- Ability to partner deeply with product engineering teams and work autonomously in a transparent, collaborative environment.
- Preferred candidates have formal customer reliability engineering experience.
Benefits
- 100% remote work for candidates in the UK, Sweden, Spain, or Germany
- Equity, bonus if applicable, and other benefits
- 30 days of annual leave per year, including 3 Grafana Shutdown Days subject to local legislation
- In-person onboarding
- Career growth pathways and a transparent, collaborative global culture
Categories
DevOpsSite Reliability
About Grafana
Grafana Labs builds open-source observability tools and a managed SaaS, Grafana Cloud, used by engineering and SRE teams to monitor, visualize, and analyze telemetry. Its products include Grafana dashboards plus Loki (logs), Tempo (traces), and Mimir (metrics), offered as cloud subscriptions and enterprise software. Privately held and headquartered in New York, it serves customers such as Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce.