Senior Implementation Engineer
Q2 Software, Inc.3 days ago
Charlotte, NC, USA +2 moreSenior
Responsibilities
- Partner with clients and internal teams to understand business requirements and direct software configuration activities.
- Implement, configure, deploy, and support Q2 software solutions and integrations across multiple platforms and client environments.
- Develop quality assurance checkpoints, training plans, execution plans, and tools that improve quality, security, and productivity.
- Troubleshoot routine through complex technical issues and provide Level 2 and Level 3 support.
- Track implementation status, communicate updates, and coordinate with Development and other teams to ensure on-time delivery and client satisfaction.
- Ensure adherence to security, availability, confidentiality, and privacy policies and controls.
- Build strategic relationships and communicate technical concepts to technical and non-technical stakeholders.
Requirements
- Bachelor’s degree in a related field and typically 8+ years of experience.
- Strong MS SQL skills, including database design and T-SQL query language for enterprise software configuration, installation, and debugging.
- Operating system, hardware configuration, network troubleshooting, and packet analysis skills.
- Configuration and deployment experience with web services.
- Experience with Python and other scripting languages.
- Strong troubleshooting, diagnostic, analytical, communication, organization, prioritization, and teamwork skills.
- Ability to train individuals one-on-one and in classroom settings and remain calm and cooperative under stressful conditions.
- Experience with HTML, data migration, VMware, iOS, Android, financial services, or enterprise software is helpful or beneficial but not required.
- Fluent written and oral communication in English and authorization to work for any employer in the United States.
Benefits
- Hybrid work opportunities.
- Flexible time off.
- Career development and mentoring programs.
- Health and wellness benefits, including health insurance offerings and paid parental leave for eligible new parents.
- Community volunteering and company philanthropy programs.
- Employee peer recognition programs.
- Employees may participate in the Spark Program for volunteer work and nonprofit support.
Tech Stack
Categories
Solutions Engineering