16 days ago
Manila, PhilippinesMid Level
Responsibilities
- Administer CXone applications and handle customer Day 2 move, add, and change requests.
- Act as implementation manager and collaborate with TAMs, DSE, Expert Services, and global teams.
- Design, configure, test, debug, and deploy ContactEngine customer journeys and SaaS platform solutions.
- Gather and document business requirements, customer journey specifications, and end-to-end application integration specifications.
- Optimize customer journeys using analytics and knowledge of the ContactEngine transactional data model.
- Write SQL queries, build reports and dashboards, write and debug JavaScript snippets, and design and test APIs.
- Provide quality assurance, customer support, training assistance, and on-call support to global customers.
Requirements
- At least 3 years of experience in implementation, professional services, or consulting.
- Degree in Computer Science, Business Analytics, Data Analytics, or a STEM-related field.
- Knowledge of basic programming languages, data structures, data analysis, and SQL.
- Strong problem-solving ability and willingness to learn.
- Ability to work effectively in a collaborative, team-oriented environment.
- Willingness to work shifting schedules.
Benefits
- Global customer-facing role with implementation, consulting, analytics, and technical support responsibilities.
- Individual contributor role reporting to a manager.
- Work includes on-call support and shifting schedules.
Tech Stack
Categories
Solutions Engineering
About NICE
NICE builds cloud contact center platforms, customer analytics, and workforce optimization tools for enterprises and public sector agencies, including public safety recording. Its portfolio includes CXone (CCaaS), digital self-service, interaction recording, RPA, and financial crime and compliance solutions through NICE Actimize. Founded in 1986 and headquartered in Hoboken, New Jersey, NICE is a public company traded on NASDAQ under the ticker NICE, serving customers in 150+ countries.