ServiceNow Technical Consultant
TTEC Digital3 months ago
Manila, PhilippinesMid Level
Responsibilities
- Design, develop, configure, customize, and implement ServiceNow platform solutions.
- Translate business requirements into scalable technical solutions and provide technical recommendations to clients and stakeholders.
- Configure ServiceNow applications, workflows, business rules, UI policies, client scripts, and ACLs.
- Develop REST, SOAP, API, and web-service integrations between ServiceNow and third-party platforms.
- Support implementations across ITSM, ITOM, HRSD, CSM, FSM, and related ServiceNow solutions.
- Perform unit testing, support UAT activities, troubleshoot production issues, and provide ongoing application maintenance and optimization.
- Create and maintain technical documentation, solution designs, and process workflows.
- Stay current with ServiceNow releases, capabilities, and industry best practices.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- At least 3 years of hands-on ServiceNow experience.
- Proven experience designing, developing, and implementing ServiceNow solutions.
- Strong knowledge of ServiceNow development best practices, architecture, and platform capabilities.
- Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.
- Experience with ServiceNow integrations using REST APIs, SOAP services, and web services.
- Ability to work directly with clients and translate business requirements into technical solutions.
- Strong problem-solving, communication, and stakeholder-management skills.
- Knowledge of ITIL processes and service-management concepts is preferred.
- ServiceNow Certified System Administrator certification is preferred; Certified Application Developer and/or Certified Implementation Specialist certifications are highly desirable.
- Experience with ServiceNow modules such as CSM, ITSM, ITOM, HRSD, or FSM is preferred.
- Experience with contact center and CX technologies, CTI, IVR, and enterprise application integrations is preferred.
- Familiarity with Agile/Scrum delivery methodologies is preferred.
Tech Stack
Categories
Solutions Engineering
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.