6 days ago
Pune, IndiaSenior
Responsibilities
- Build a reusable agentic platform-engineering approach with shared tools, workflows, coding conventions, evaluations, telemetry, and adoption patterns.
- Develop agents integrated with Terraform, Kubernetes, Argo CD/GitOps, cloud APIs, observability systems, databases, Kafka, Redis, API gateways, and change-management systems.
- Create AI-supported development workflows for infrastructure modules, code review, infrastructure-plan interpretation, testing, dependency analysis, pull requests, deployments, scaling, and upgrades.
- Build day-two operational agents for health and drift detection, incident triage, diagnostics, root-cause hypotheses, capacity analysis, upgrade readiness, runbook assistance, and recovery verification.
- Implement controlled workflows that progress from read-only diagnosis to recommended actions and policy-authorized execution with approvals, validation, audit trails, timeouts, budgets, kill switches, and rollback boundaries.
- Evaluate agent correctness, false positives, tool behavior, failure handling, security conformance, and outcome quality before production rollout.
- Embed FedRAMP, PCI DSS, and SOC 2 compliance requirements into auditable agent workflows.
- Partner with security, SRE/CloudOps, and platform teams to define agent permissions, ownership, escalation paths, and operational boundaries.
- Coach engineers through pairing, playbooks, examples, and metrics while leading adoption across platform delivery teams.
Requirements
- 7+ years of experience in software or platform engineering, DevOps, or SRE, including production Kubernetes, Terraform, and GitOps experience.
- Strong Python or Go software engineering, API design, testing, integration, and debugging skills.
- Hands-on experience building agentic workflows with LLM APIs, tool or function calling, and orchestration, including the ability to explain working systems, evaluations, and failure cases.
- Working knowledge of Azure, GCP, AWS, identity, Kubernetes APIs, Argo CD, CI/CD, observability, and change processes.
- Practical knowledge of Kafka, Redis, relational and document databases, API gateways, and Kubernetes networking and security.
- Experience integrating Prometheus, Grafana, Loki, Thanos, Grafana Alloy, OpenTelemetry, or comparable telemetry backends.
- Strong security judgment involving privileged tools, least privilege, zero trust, and data access in regulated enterprise environments.
- Ability to coach technical peers, standardize patterns, introduce practices across teams, and operate effectively with ambiguous requirements and rapid iteration.
- Preferred experience with MCP and agent-tool protocols, retrieval, event-driven systems, policy engines, sandboxed execution, and human-in-the-loop workflows.
- Preferred experience with FedRAMP, PCI DSS, SOC 2 technical evidence, cloud networking, Istio, Keycloak, cert-manager, API gateways, DNS, and agents for diagnosis, remediation, deployment safety, or infrastructure change at scale.
- Bachelor degree or equivalent experience; advanced degree preferred.
Benefits
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
- Avaya is an Equal Opportunity employer and a U.S. Federal Contractor.
- The role is expected to deliver measurable outcomes during the first 6–12 months, including a reusable agent framework, production workflows, adoption metrics, and a safe path to approved automation.
Tech Stack
Apache KafkaArgo CDAWSAzureGoGoogle Cloud PlatformGrafanaIstioKubernetesPrometheusPythonRedisTerraform
Categories
About Avaya
Avaya builds enterprise communications and contact-center software delivered as UCaaS, CCaaS, and CPaaS, along with services and devices, for large organizations and government agencies. Its portfolio—including the Avaya Infinity platform—supports cloud, hybrid, and on-prem deployments and modernization of legacy voice systems under subscription and support contracts. Founded in 2000 as a Lucent spinoff and now privately held under Silver Lake, Avaya is headquartered in Morristown, New Jersey and serves customers worldwide.