7 days ago
Base Salary
$170k - $200k/yr
Responsibilities
- Lead front-line production support across various cryptocurrency business lines.
- Drive and automate projects to minimize manual effort in production support.
- Monitor system health and performance, resolving complex issues promptly.
- Debug and troubleshoot applications written in Java and Python.
- Collaborate with development teams to implement fixes and enhancements.
- Coordinate with global counterparts for seamless follow-the-sun support.
- Document and maintain support procedures and knowledge base articles.
- Mentor junior engineers and promote operational excellence.
- Identify systemic issues and partner with developers for sustainable fixes.
- Champion the adoption of AI to improve team performance.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- 8+ years of experience in production support or engineering roles in crypto or finance.
- Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python.
- Experience with incident response and structured problem-solving in a production environment.
- Ability to lead critical incidents and communicate effectively with stakeholders.
- Detail-oriented mindset with a focus on accuracy and quality.
- Excellent verbal and written communication skills.
- Proven ability to build strong client relationships and provide outstanding customer service.
- Ability to work well in a fast-paced, dynamic environment.
Benefits
- Competitive base salary and discretionary bonus.
- Flexible Time Off (unlimited paid vacation days).
- Company paid Holidays (11).
- Company paid sick leave.
- Company-paid health and protective benefits for employees and dependents.
- 3% 401(k) company contribution.
- Generous paid Parental Leave.
- Free virtual coaching and counseling sessions through Headspace.
- Opportunities to learn about the Crypto industry.
- Free daily snacks in-office.
- Smart, entrepreneurial, and fun colleagues.