8 months ago
Responsibilities
- Set architecture, reliability, performance, and quality standards for the Dublin engineering team.
- Mentor and support engineers while helping create a high-trust, high-feedback culture.
- Work with EMEA customers to translate complex problems into shippable work and measure outcomes.
- Own data and retrieval pipelines processing thousands of conversations per day using Zendesk, Intercom, and Salesforce.
- Build and operate LLM evaluation and generation flows involving prompting, retrieval, safety guardrails, evaluations, and observability.
- Own real-time scoring, analytics, and coaching loops that improve customer experience outcomes.
- Build fast, resilient interfaces for complex AI interactions using Next.js and React.
- Partner with product, design, and go-to-market teams across San Francisco and Dublin to drive technical and product decisions.
- Lead cross-cutting refactors or performance initiatives and contribute technical input to the product roadmap.
Requirements
- At least four years of engineering experience, ideally at a Series A to C startup shipping complex, customer-facing products.
- Strong technical leadership experience, including mentoring engineers, leading technical decisions, or architecting significant product areas.
- Deep expertise in modern web technologies, product architecture, or AI integrations.
- Ability to work directly with customers, navigate ambiguity, and move quickly in a startup environment.
- Applicants are encouraged to share something they have built, such as a GitHub repository or personal site.
Benefits
- Full-time role based in the Dublin office with collaboration across San Francisco and Dublin.
- Five days per week in the office.
- Close collaboration with experienced founders and a tight-knit engineering team.
- Opportunities for mentorship, significant ownership, customer interaction, and participation in team social activities.
Tech Stack
Next.jsReact
Categories
About Solidroad
Solidroad is the leading AI-native quality assurance and training platform, built for modern customer support teams. Our technology automatically evaluates 100% of customer interactions across human and AI agents, surfacing risk, identifying skill gaps, and triggering personalized coaching in real time. We partner with high-growth global brands including OURA, Ryanair, ActiveCampaign, and Crypto.com.