Servicenow-Servicenow Solution Architect-Manager
Ernst and Young9 months ago
Chennai, IndiaSenior / Staff+
Responsibilities
- Configure and customize ServiceNow, including workflows, service requests, UI actions, client scripts, and business rules.
- Build service request fulfillment workflows from customer requirements.
- Use scripting, ServiceNow functionality, Orchestration, Web Services, and SOAP calls to automate tasks and integrate systems.
- Gather business specifications, interpret functional requirements, and produce technical specifications and product releases.
- Load, manipulate, and maintain data between ServiceNow and other systems.
- Create dashboards, home pages, Performance Analytics data collectors, and reports.
- Analyze user stories and procedures to improve system capabilities, automate workflows, and address scheduling limitations.
- Perform system and integration testing with sample and live data.
- Work with EY ServiceNow practices and client teams across industries.
Requirements
- A college degree in a related technology field such as Computer, Engineering, or Science, or comparable job experience.
- Approximately 7 to 12 years of experience in a development role with progressively complex responsibilities.
- Mandatory ServiceNow CSA certification and at least one CIS certification.
- Experience with ServiceNow implementation and Performance Analytics.
- Experience with one or more ServiceNow applications, including HRSD, GRC, SecOps, IRM, CSM, PPM, APM, ITSM, ITOM, Service Portal, Agentic AI, Gen AI, SPM, or UI Builder.
- Knowledge of authentication protocols and technologies such as Active Directory, LDAP, SiteMinder federation, or Azure.
- Experience with ServiceNow integrations, JavaScript, HTML, AngularJS, and web design practices.
- ITIL Foundations certification is preferred.
- Experience with SDLC, TFS, JIRA, or an equivalent story-management tool is preferred.
- Knowledge of current ServiceNow version features and digital technologies such as machine learning, AI, IoT, and blockchain is preferred.
Benefits
- Opportunities to work with EY’s global ServiceNow practice and leading businesses across industries.
- Education, coaching, feedback, practical experience, and an individual progression plan.
- Opportunities to develop new skills and progress professionally.
- Supportive interdisciplinary environment with knowledge exchange.
- Freedom and flexibility to manage the role in a way that suits the employee.
Tech Stack
Categories
Solutions Engineering
About Ernst and Young
Ernst & Young (EY) provides audit/assurance, tax, consulting, strategy and transactions services to enterprises, financial institutions, and public‑sector clients. Structured as a global network of partner‑owned member firms, it sells professional services on a fee basis, including a dedicated Financial Services Organization for banking, insurance, and capital markets. Headquartered in London, EY was formed in 1989 from the merger of Ernst & Whinney and Arthur Young, and operates in 150+ countries.