Base Salary
$149k - $235k/yr
Responsibilities
- Assess enterprise software delivery processes, development tools, AI readiness, bottlenecks, and potential AI use cases.
- Design AI-enabled workflows connecting requirements, team knowledge, and development tools, including integrations, context sources, human review, and success measures.
- Lead time-boxed pilots and technical activation engagements, measuring adoption, output quality, and delivery impact.
- Build coordinated activation plans with account teams, customer success managers, product specialists, and customer technical stakeholders.
- Configure and integrate software development tools, troubleshoot integrations, read code, and build lightweight automation or prototypes.
- Share customer insights, validated use cases, reusable patterns, adoption feedback, and technical friction with product and engineering teams.
- Mentor teammates and help scale customer guidance, enablement content, and AI-SDLC adoption practices.
- Travel up to 15% domestically and internationally for customer and internal meetings.
Requirements
- 7–10+ years of experience in customer success, solutions architecture, consulting, transformation, or technical advisory roles supporting enterprise customers in complex SaaS environments.
- Experience leading strategic post-sales engagements without direct managerial authority.
- Hands-on experience with Jira, Confluence, Git-based development platforms, or comparable tools such as Linear.
- Ability to read code, work with APIs, troubleshoot integrations, build lightweight automation or prototypes, and evaluate AI-assisted development outputs.
- Strong understanding of the software development lifecycle, including planning, version control, code review, testing, continuous integration and delivery, and release practices.
- Experience incorporating AI-assisted development tools into team workflows with appropriate context, human oversight, quality controls, security, governance, and reliability.
- Ability to translate technical AI capabilities into business outcomes for engineering leaders and executive stakeholders.
- Experience designing phased rollouts, stakeholder engagement plans, enablement strategies, governance approaches, and sustained adoption programs.
- Strong communication and facilitation skills with senior technology leaders, engineering leaders, transformation teams, digital workplace owners, and platform administrators.
- Experience contributing to reusable plays, enablement content, customer guidance, or scalable adoption methodologies.
- Familiarity with AI-powered work, enterprise knowledge workflows, and Rovo.
Benefits
- Base pay ranges from $149,400 to $235,000 annually depending on US geographic pay zone.
- The role may be eligible for benefits, bonuses, commissions, and equity.
- Travel is up to 15% domestically and internationally.
Tech Stack
Categories
About Atlassian
Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone. From space missions and motor racing to bugs in code and IT requests, no task is too large or too small with the right team, the right tools, and the right practices. Over 300,000 global companies and 80% of the Fortune 500 rely on Atlassian’s software, like Jira, Confluence, Loom, and Trello, to help their teams work better together and deliver quality results on time. With our 300,000+ customers and team of 10,000+ Atlassians, we are building the next generation of team collaboration and productivity software. We believe the power of teams has the potential to change the world — one that is more open, authentic, and inclusive.