2 months ago
Base Salary
$216k - $324k/yr
Responsibilities
- Lead the architecture, design, and implementation of Customer Agent’s core platform and AI capabilities.
- Drive technical strategy and long-term evolution for conversational AI experiences serving millions of users.
- Build and ship complex AI-powered product features while balancing speed, quality, reliability, and customer impact.
- Partner with product, design, data science, go-to-market, and engineering leaders on product direction and execution.
- Make technical decisions involving agent architectures, orchestration frameworks, retrieval, memory, tool use, evaluation, and reliability.
- Establish observability, testing, monitoring, experimentation, and operational excellence practices for AI systems.
- Lead cross-functional initiatives spanning multiple teams and organizations.
- Mentor engineers through design reviews, architecture discussions, technical leadership, and hands-on collaboration.
- Evaluate emerging AI technologies and frameworks and influence Klaviyo’s broader AI engineering standards.
Requirements
- 12+ years of software engineering experience building and operating production systems at scale.
- Significant experience designing and shipping customer-facing AI-powered products or agentic systems.
- Strong backend engineering and distributed systems fundamentals, including scale, latency, reliability, and operational tradeoffs.
- Expertise with LLM-powered applications, retrieval systems, agent workflows, orchestration, evaluation frameworks, and guardrails.
- Experience leading complex, multi-quarter technical initiatives across multiple teams and stakeholders.
- Strong product judgment and ability to connect technical decisions to customer and business outcomes.
- Hands-on coding experience and a track record of technical leadership, mentorship, and execution.
- Preferred experience includes conversational AI, customer support automation, agentic workflow platforms, production evaluation systems, AI observability, human-in-the-loop workflows, LLM reliability engineering, 0-to-1 products, or startup environments.
Benefits
- In-office role in Boston, Massachusetts.
- May require up to 10% travel, coordinated in advance.
- Comprehensive health, welfare, and wellbeing benefits based on eligibility.
- Potential accommodations and support for responsible AI use in the workplace.
Categories
About Klaviyo
Klaviyo builds a subscription SaaS platform that lets e-commerce and consumer brands use first-party data to run targeted email, SMS, and push campaigns, with built-in automation and analytics. The product also includes B2C CRM features for segmentation, A/B testing, and customer lifecycle workflows. Founded in 2012 and headquartered in Boston, it is a public company (NYSE: KVYO) used by brands such as Mattel and Glossier.