over 1 year ago
London, United KingdomStaff+
Responsibilities
- Build both back-end and front-end systems for Intercom’s customer service platform.
- Contribute to technical architecture as the platform scales.
- Participate in ideation, prototyping, design, and implementation across the software development lifecycle.
- Balance agility with scalability, availability, performance, reliability, and operational excellence.
- Provide hands-on development and lead architecture work.
- Hire, mentor, and support the career development of other engineers.
- Partner with the Engineering Manager to develop the team and define technical strategy.
- Collaborate with designers, product managers, researchers, and data analysts.
Requirements
- Significant demonstrated impact on products and/or engineering teams.
- Deep knowledge of a high-level programming language such as Ruby, Python, or Perl.
- Experience with distributed systems.
- At least two years of experience as the primary technical leader for a team.
- Experience collaborating directly with product teams and designers, with a track record of delivering value to customers or users.
- Experience building SaaS products is preferred.
Benefits
- Competitive salary and equity are offered, with no compensation figures stated.
- Lunch is provided every weekday, along with snacks and a stocked kitchen.
- Pension scheme with matching up to 4%.
- Life assurance and comprehensive health and dental insurance for employees and dependents.
- Flexible paid time off, paid maternity leave, and six weeks of paternity leave.
- Cycle-to-Work Scheme and secure bike storage.
- MacBook is the standard computer, with Windows available for certain roles.
- Hybrid work policy requiring employees to be in the office at least two days per week.
Tech Stack
Categories
Full StackProduct Engineering
About Intercom
Intercom builds a customer service platform that combines an AI agent (Fin), live chat, and a modern help desk to support sales and support teams. It sells its software as a SaaS subscription to businesses that want to manage customer conversations across web, mobile, and email with automation and analytics. Founded in 2011 and headquartered in San Francisco, the company is privately held and serves startups through large enterprises.