over 1 year ago
Responsibilities
- Build both back-end and front-end systems for Intercom’s customer service platform.
- Contribute to technical architecture as the platform scales.
- Participate in ideation, prototyping, design, and implementation across the software development lifecycle.
- Balance agility with scalability, availability, performance, reliability, and operational excellence.
- Provide hands-on development and lead architecture work.
- Hire, mentor, and support the career development of other engineers.
- Partner with the Engineering Manager to develop the team and define technical strategy.
- Collaborate with designers, product managers, researchers, and data analysts.
Requirements
- Significant demonstrated impact on products and/or engineering teams.
- Deep knowledge of a high-level programming language such as Ruby, Python, or Perl.
- Experience with distributed systems.
- At least two years of experience as the primary technical leader for a team.
- Experience collaborating directly with product teams and designers, with a track record of delivering value to customers or users.
- Experience building SaaS products is preferred.
Benefits
- Competitive salary and equity are offered, with no compensation figures stated.
- Lunch is provided every weekday, along with snacks and a stocked kitchen.
- Pension scheme with matching up to 4%.
- Life assurance and comprehensive health and dental insurance for employees and dependents.
- Flexible paid time off, paid maternity leave, and six weeks of paternity leave.
- Cycle-to-Work Scheme and secure bike storage.
- MacBook is the standard computer, with Windows available for certain roles.
- Hybrid work policy requiring employees to be in the office at least two days per week.
Tech Stack
Categories
Full StackProduct Engineering
About Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.