Staff Machine Learning Engineer - VoIP Infrastructure
ServiceNow1 day ago
Base Salary
$176k - $308k/yr
Responsibilities
- Design, develop, and implement VoIP infrastructure, telephony platforms, and observability features for AI-driven voice workloads.
- Collaborate across engineering, product, and infrastructure teams to scale and integrate voice and AI platforms.
- Improve SRE tooling and translate operational telephony and AI workload use cases into software requirements.
- Execute deployment and support activities for VoIP systems and AI/ML developers in production voice environments.
- Build scalable, reusable software and own implementation, testing, automation, and delivery.
- Integrate LLMs into voice platforms and real-time communication systems and develop LLM-based features.
- Mentor colleagues and promote knowledge sharing across telecom and AI engineering disciplines.
Requirements
- Hands-on experience building VoIP systems with SIP/RTP protocols.
- Practical knowledge of Kamailio, RTPEngine, FreeSWITCH, SBCs, PSTN systems, and telecom protocols.
- Experience integrating applications on top of existing LLMs and developing prompt-engineered features.
- At least 4 years of development experience with Python, GoLang, Java, or similar languages.
- At least 4 years of experience operating highly available distributed workloads on Kubernetes using a DevOps approach.
- Experience building distributed systems with cloud-native software, software-defined networking, infrastructure as code, and configuration management.
- Experience with DevOps tooling such as Helm, Ansible, Kubernetes, Prometheus, Splunk, and GitLab CI is an asset.
- Experience building software for compliance and security in regulated environments is an asset.
- At least 4 years of experience with infrastructure and platform operations, deployments, SRE, and DevOps focused on platform health is an asset.
Benefits
- Base pay is listed at $176,100-$308,200, plus equity when applicable and variable or incentive compensation.
- Benefits include health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- The role is a regular employee position with a flexible work persona in North America and Canada.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.