Principal Consultant - NICE CXone
TTEC Digitalover 1 year ago
Hyderābād, IndiaStaff+
Responsibilities
- Architect, design, and solution NICE CXone and contact center platform implementations.
- Lead NICE consultants and provide technical guidance to junior team members.
- Own technical delivery for India-based project work, including scope definition, estimation, planning, quality review, coding, and testing.
- Coordinate with client teams, onshore delivery teams, project managers, system analysts, and sales stakeholders.
- Participate in solution engineering and pre-sales activities, including solutioning, estimation, proposals, and contracts.
- Drive training, development, knowledge sharing, practice innovation, and growth of the India team.
- Contribute to operational metrics and stakeholder satisfaction for the India team.
Requirements
- Bachelor’s degree in computer science, IT, or engineering is preferred.
- 10+ years of experience in the customer experience software space.
- 3 or more years of experience with NICE CXone and UC environments.
- 6 or more years of software development experience, including design, coding, and testing of real-time systems.
- Experience architecting enterprise-level CCaaS solutions for complex business needs.
- Hands-on experience with NICE CXone, CXone Studio, C#, ASP.NET, and related web technologies.
- Experience with network infrastructure.
- Ability to lead technical delivery, manage multiple projects, and work effectively with customers and diverse teams.
Benefits
- Requires in-person availability in Hyderabad according to site working policies.
- Offers opportunities to lead practice innovation, team growth, training, and knowledge sharing.
- TTEC is an equal opportunity employer committed to a diverse and inclusive workforce.
Tech Stack
Categories
Solutions Engineering
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.