AI Forward Deployed Engineer - CRM & Marketing
Hard Rock Digital, LLC18 days ago
Remote, CanadaMid Level
Responsibilities
- Build and ship production agentic and generative-AI features for CRM and marketing.
- Develop backend and frontend functionality using Python, FastAPI, Next.js, and React.
- Build personalization and decisioning capabilities, including next-best-offer, recommendations, segmentation, and lifecycle modeling.
- Generate and optimize localized, on-brand, and responsible-gaming-compliant lifecycle and marketing content with LLMs.
- Integrate with Braze Canvas and Journey orchestration and synchronize lifecycle state with user profiles.
- Build RAG, vector-search, and MCP-server foundations over Snowflake and dbt data marts.
- Measure acquisition, retention, and LTV impact through attribution, ROAS, and treated-versus-holdout experiments.
- Operate production services reliably and keep pace with advances in AI and marketing technology.
Requirements
- 4+ years of software or AI engineering experience, or a relevant degree.
- Strong Python and experience building and operating production services, REST APIs, microservices, and containerized applications.
- Hands-on experience integrating Anthropic Claude, OpenAI GPT, Amazon Bedrock, or similar LLMs, with strong prompt and system-prompt engineering.
- Familiarity with RAG and vector databases such as Pinecone, Faiss, or pgvector.
- Strong SQL and experience with a modern cloud data warehouse, preferably Snowflake.
- Hands-on CRM or marketing-automation experience, preferably with Braze.
- Working knowledge of customer lifecycle, segmentation, personalization, and LTV.
- Experience with AWS, GCP, or Azure and associated AI and ML services.
- Preferred experience with MCP, ADK, n8n, dbt, analytics engineering, data-quality testing, React or Next.js, Kubernetes, Helm, OAuth2, Entra, recommendation systems, marketing attribution, or generative content at scale.
Benefits
- Competitive pay and benefits.
- Flexible vacation allowance.
- Hybrid or remote working environment.
- Startup culture backed by a secure, global brand.
- Diverse and inclusive equal-opportunity workplace.
Tech Stack
Categories
Forward Deployed
About Hard Rock Digital, LLC
Hard Rock Digital builds and operates the Hard Rock brand’s online sportsbook, real-money casino, and social casino products for U.S. customers, including the Hard Rock Bet app. The company develops an in-house odds and pricing platform and other backend systems that power live wagering. Founded in 2020 and headquartered in Hollywood, Florida, it serves regulated U.S. markets and is aligned with Hard Rock International and the Seminole Tribe of Florida.