Software Engineer III - ServiceNow Developer
JPMorgan Chase15 hours ago
Hyderābād, IndiaSenior
Responsibilities
- Design, develop, configure, and customize ServiceNow applications, modules, and custom apps using App Engine Studio and ServiceNow Studio.
- Build scalable ServiceNow solutions following platform best practices and capabilities.
- Write and maintain JavaScript/Glide-based code, including Script Includes, while following secure coding standards.
- Create and maintain Business Rules, Client Scripts, UI Policies and Actions, ACLs, Scheduled Jobs, Flow Designer configurations, and Workflows.
- Develop Scripted REST APIs, REST/MID Server integrations, and third-party system interfaces.
- Implement and customize ITSM, HRSD, CSM, CMDB, Service Portal, and Employee Center solutions.
- Develop Service Catalog capabilities including Catalog Items, Record Producers, Order Guides, and catalog workflows.
- Configure Notifications, Email Scripts, SLAs, Approval Workflows, and Knowledge Management processes.
- Design and optimize CMDB, Discovery, and Service Mapping; troubleshoot issues, improve performance, and support upgrades, clone management, and instance governance.
- Use enterprise-authorized AI coding and automation tools, validate generated outputs through peer review and testing, and share reusable patterns and improvements.
- Collaborate with Solution Architects, Product Owners, Business Analysts, and stakeholders to translate business requirements into technical solutions.
- Review code, enforce development standards, mentor junior developers, and lead technical initiatives.
Requirements
- Formal training or certification in software engineering concepts and at least 5 years of applied experience.
- Proven experience designing and developing ServiceNow applications and modules.
- Strong proficiency in JavaScript and ServiceNow scripting, including Business Rules, Client Scripts, and Script Includes.
- Hands-on experience with Flow Designer, Integration Hub, and App Engine Studio.
- Experience implementing and customizing ITSM, HRSD, CSM, CMDB, and Service Portal or Employee Center.
- Experience developing and maintaining REST integrations and third-party system interfaces.
- Strong troubleshooting, problem-solving, code review, and development-standards enforcement skills.
- Hands-on experience using enterprise-authorized AI-assisted software development tools for coding, testing, troubleshooting, or documentation, with the ability to validate and refine generated outputs.
- Understanding of responsible AI use, data sensitivity, secure handling of inputs and outputs, resiliency, and security expectations.
- Experience collaborating with technical and business stakeholders to deliver technical solutions.
- ServiceNow Certified Application Developer or Certified Implementation Specialist certification is preferred.
- Experience with ServiceNow Discovery, Service Mapping, and MID Server integrations is preferred.
- Familiarity with Agile methodologies and DevOps practices is preferred.
- Experience mentoring junior developers and leading technical initiatives is preferred.
Tech Stack
Categories
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.