Lead Platform Engineer, Agentic Issue Resolution (AIR)
Ford Motor3 days ago
Louisville, KY, USAStaff+
Base Salary
$133k - $251k/yr
Responsibilities
- Define AIR’s architecture across user experience, workflow orchestration, agents, tools, knowledge, evaluation, and feedback.
- Build reusable components for issue intake, investigation planning, evidence retrieval, analysis, recommendations, and follow-up.
- Design evidence-first investigations that distinguish authorized evidence from inference and preserve sources behind claims.
- Partner with plant experts to convert operational problem-solving practices into modular, measurable workflows.
- Define APIs and data contracts with CoreMesh, FPS+, and InZone.
- Implement identity, permissions, audit logging, human approval steps, and escalation controls.
- Set standards for testing, versioning, release, rollback, monitoring, and production support.
- Lead AI agent and evaluation engineers, run design reviews, coach data scientists, and partner with MLOps and evaluation engineers.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
- 7+ years building production software platforms or distributed systems, including technical leadership.
- Hands-on experience building applications on large language models, including agent workflows, orchestration, retrieval, and tool integration.
- Strong API and service design, testing, and maintainable coding skills in Python, TypeScript, Go, or Java.
- Experience designing secure systems with authorization, audit logging, and operational controls.
- Clear communication with engineering, data, security, and plant teams.
- Preferred experience includes manufacturing, quality, maintenance, or industrial operations.
- Preferred knowledge includes knowledge graphs, ontologies, semantic search, case-based reasoning, event-driven systems, workflow engines, production observability, human-in-the-loop operational decision design, and Google Cloud Platform.
Benefits
- Immediate medical, dental, vision, and prescription drug coverage.
- Paid parental leave, new parent ramp-up programs, and subsidized backup child care.
- Family-building benefits including adoption and surrogacy expense reimbursement and fertility treatments.
- Vehicle discount programs for employees and family members and management leases.
- Tuition assistance and employee resource groups.
- Paid time off for individual and team community service, vacation, sick/personal time, and paid holidays.
- Hybrid role requiring onsite work four or more days per week.
Categories
About Ford Motor
Ford Motor Company designs, manufactures, and sells cars, trucks, SUVs, and commercial vehicles for consumers and businesses, and provides financing through Ford Credit. A public company headquartered in Dearborn, Michigan and listed on the NYSE, it operates globally under the Ford and Lincoln brands, including electric and connected vehicles such as the F‑150 Lightning and Mustang Mach‑E. Founded in 1903, it also offers software-driven fleet, mobility, and aftersales services.