Sr Software Engineer
ServiceNow24 hours ago
Hyderābād, IndiaSenior
Responsibilities
- Own Workplace Service Delivery features end to end, from loosely defined problems and specifications through production.
- Build across UI, workflows, APIs, relational data models, and integrations.
- Use agentic coding tools, break work into agent-sized tasks, review generated output, and ensure correctness.
- Contribute to agent-readable documentation and instruction files and share AI engineering practices with the team.
- Build AI-powered Workplace capabilities, including agent or RAG-based features where applicable.
- Write unit, integration, and end-to-end tests and own feature quality without relying on a separate QE function.
- Create and present design documents and collaborate with product, UX, platform, and adjacent engineering teams.
Requirements
- 5+ years building and shipping enterprise software with a bachelor’s degree, or 3+ years with a master’s degree.
- Demonstrated ownership of features from design through production with little supervision.
- Strong understanding of data structures, algorithms, and system design.
- Full-stack proficiency across front-end development, back-end services and APIs, and relational data modeling.
- Experience writing meaningful automated tests and considering edge cases and failure modes.
- Hands-on experience delivering work with AI coding tools and AI-assisted workflows.
- Working understanding of LLM fundamentals, including context, retrieval, embeddings, and hallucination.
- Awareness of AI-specific security risks such as prompt injection, data leakage, and tool-access governance.
- Strong ownership, comfort making decisions under uncertainty, and clear written and verbal communication.
- Preferred: ServiceNow platform experience, multi-tenant SaaS experience, agent or RAG feature development with evaluation and observability, CRM/ITSM/WSD domain experience, and experience with distributed teams or customers.
Benefits
- Flexible work persona arrangements may be available, including flexible, remote, or required-in-office work depending on the role and location.
- Regular employee position in the APAC region.
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.