Meta

Business Support Engineer - Meta Business Agents

Meta
Apply
4 days ago
Singapore, SingaporeSenior

Responsibilities

  • Provide proactive and reactive engineering support for partners and independently manage complex outages.
  • Troubleshoot distributed systems and partner integrations through debugging, root-cause analysis, and follow-up improvements.
  • Build, launch, fine-tune, and optimize AI solutions using LLaMA and other LLMs from prototype through production.
  • Develop performance monitoring systems, use metrics to identify issues, and improve partner integration availability.
  • Provide 24/7 on-call support through a rotation that includes weekends.
  • Collaborate with Platform and Infrastructure teams to investigate issues and drive product improvements.
  • Create documentation, specifications, guides, and presentations about complex AI concepts.
  • Manage end-to-end execution, stakeholder expectations, and alignment while coaching and mentoring engineers.

Requirements

  • Bachelor’s degree in Computer Science, Computer Engineering, a relevant technical field, or equivalent practical experience.
  • At least 5 years of experience in Software Engineering or Site Reliability Engineering.
  • Experience developing APIs on cloud-based infrastructure and independently debugging and resolving partner-impacting outages.
  • Experience with the full web stack, APIs, Python, PHP/Hack, JavaScript, React, debugging, and bug management.
  • Experience fine-tuning and optimizing PyTorch models and working with at least one LLM such as LLaMA, GPT, Claude, or Falcon.
  • Experience communicating with technical and business audiences and writing technical documentation.
  • Experience using data analysis and SQL to assess, analyze, and resolve operational issues.
  • Professional working proficiency in English.
  • Preferred: experience integrating AI tools, prompt/context engineering, agent orchestration, model selection and deployment at scale, responsible AI practices, cloud platforms, AI agents, Kubernetes, Kubeflow, Docker, partner-facing engineering, and geographically distributed teams.
Meta

About Meta

10,000+ employees

Meta builds social platforms and communication apps—including Facebook, Instagram, WhatsApp, and Messenger—and develops AR/VR hardware and software such as Quest to power immersive computing. It monetizes primarily through advertising tools for businesses, with additional revenue from devices and services, and operates a massive global infrastructure. Founded in 2004 and headquartered in Menlo Park, California, Meta Platforms, Inc. is a public company traded on Nasdaq under the ticker META.

Contact me