22 hours ago
Base Salary
$108k - $195k/yr
Responsibilities
- Design, develop, and implement scalable Salesforce applications using Apex, Lightning Web Components, Visualforce, SOQL/SOSL, Salesforce Flow, and Salesforce APIs.
- Provide hands-on technical architecture, coding, troubleshooting, testing, deployment, and performance guidance for enterprise Salesforce solutions.
- Develop and optimize Service Cloud case management, workflows, routing, escalations, omnichannel operations, knowledge management, and self-service capabilities.
- Design and troubleshoot Salesforce integrations with enterprise applications, contact center platforms, middleware, and event-driven systems using REST/SOAP APIs and Platform Events.
- Support data migration, transformation, synchronization, security, compliance, governance, and production troubleshooting.
- Mentor developers, conduct code reviews, promote development standards, and collaborate with product owners, architects, developers, and business stakeholders.
- Contribute to Agile delivery, CI/CD processes, Salesforce modernization, Agentforce, Einstein AI, and intelligent customer service initiatives.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field with 8+ years of relevant experience, or a master’s degree with 6+ years; additional relevant experience may substitute for a degree.
- At least 8 years of hands-on Salesforce development experience, including enterprise solution design, development, and implementation.
- Experience serving as a senior Salesforce developer, technical lead, or solution architect on complex enterprise projects.
- Hands-on Salesforce Service Cloud experience in an enterprise contact center or customer service environment, including case management, customer service workflows, and omnichannel operations.
- Experience supporting federal government programs or similarly complex, highly regulated enterprise environments.
- Advanced experience with Apex, Lightning Web Components, Visualforce, SOQL/SOSL, Salesforce APIs, Salesforce Flow, Lightning App Builder, Platform Events, and Experience Cloud.
- Proficiency in JavaScript, HTML5, CSS, modern web development, source control, CI/CD pipelines, DevOps practices, and Agile software development.
- Experience with AI-powered Salesforce capabilities such as Agentforce, Einstein AI, Prompt Builder, chatbots, and intelligent service automation.
- Experience integrating Salesforce with Amazon Connect, NICE CXone, or comparable CCaaS platforms.
- Strong analytical, troubleshooting, problem-solving, communication, ownership, and cross-functional collaboration skills.
- U.S. citizenship and the ability to obtain and maintain a Public Trust clearance.
- At least one of Salesforce Certified Platform Developer I or Salesforce Certified Platform Developer II is required.
- Preferred qualifications include MuleSoft or other middleware experience, FedRAMP/NIST knowledge, contact center optimization experience, and additional Salesforce certifications such as Administrator, Platform App Builder, Service Cloud Consultant, Application Architect, or Agentforce Specialist.
Benefits
- 100% remote/telework, with residence required within reasonable commuting distance of the Washington, DC metropolitan area in the Washington, DC/Gaithersburg, MD metro area.
- The posting states an anticipated program salary budget of approximately $150,000 to the low-to-high $160,000 range, with final compensation based on qualifications and other factors.
- The listed pay range is $107,900.00-$195,050.00.
- The position supports mission-critical federal programs and enterprise Salesforce modernization initiatives.
Tech Stack
Categories
About Leidos
Leidos builds and operates technology and engineering solutions for defense, intelligence, civil, and health agencies, including systems integration, cyber, enterprise IT, sensors, and healthcare IT. It primarily sells through government contracts and long-term programs, plus managed services and mission software. Founded in 1969 and headquartered in Reston, Virginia, Leidos is a Fortune 500 public company on the NYSE; customers include U.S. defense and intelligence agencies and civil bodies such as the FAA.