1 day ago
Bucharest, RomaniaMid Level
Responsibilities
- Investigate and resolve highly technical escalated customer issues for Sales, Customer Success, and Technical Support teams.
- Review customer SDK integration code and build custom data export and migration scripts.
- Answer complex product behavior and bug confirmation questions.
- Build internal tools, fix bugs, review peer code, and resolve support inquiries in collaboration with Product Engineering.
- Identify recurring customer issues and advise Product teams on product solutions.
- Create technical troubleshooting guides and knowledge articles.
- Lead technical enablement for Technical Support, Technical Account Management, and Technical Architects.
- Provide technical mentorship and participate in an after-hours on-call rotation.
Requirements
- BS in Computer Science, or equivalent coding bootcamp or technical experience.
- 2–3 years of professional or equivalent experience developing and optimizing web and/or mobile applications with a focus on performance and scalability.
- Strong understanding of distributed systems, data structures, and algorithms.
- Professional or equivalent experience with Ruby, Rails, Swift, Objective-C, Java, or Kotlin.
- Professional or equivalent experience with APIs, HTML, CSS, and JavaScript.
- 2–3 years of experience supporting technical products, preferably in a B2B SaaS environment.
- Proficiency with case management tools such as Salesforce or Jira Service Desk.
- Excellent written and verbal communication, organizational, analytical, troubleshooting, and problem-solving skills.
- Experience providing technical mentorship and ability to work in an after-hours on-call rotation.
- Bonus experience with MongoDB, PostgreSQL, Redis, Sidekiq, React, TypeScript, Snowflake, Datadog, Kibana, or Postman.
- Experience with Agile processes is a bonus.
Benefits
- Competitive compensation that may include equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Medical, dental, vision, life, and disability benefit plans.
- Fertility benefits and equal paid parental leave.
- Professional development through career pathing, learning platforms, and a yearly learning stipend.
- Curated in-office employee experience and collaborative workplace culture.
- Community-giving opportunities including Volunteer Week and donation matching.
- Employee Resource Groups.
- The posting describes hybrid ways of working, with benefits varying by location.
Tech Stack
CSSDatadogHTMLJavaJavaScriptKibanaKotlinMongoDBObjective-CPostgreSQLPostmanReactRedisRubyRuby on RailsSnowflakeSwiftTypeScript
Categories
BackendSolutions Engineering
About Braze
Braze builds a customer engagement platform used by marketing teams to orchestrate cross-channel messaging across mobile, email, web, and more. The company sells its software via SaaS subscriptions with analytics, segmentation, and journey orchestration. Founded in 2011 and headquartered in New York, Braze is a public company (NASDAQ: BRZE) with global offices.