14 hours ago
Bucharest, RomaniaMid Level
Responsibilities
- Engage prospects to understand business requirements, technical environments, and pain points and design tailored API solutions.
- Analyze customer needs, formalize requirements, define technical solutions, support contract setup, and prepare solution proposals.
- Deliver customized product demonstrations focused on customer value and ROI.
- Lead proof-of-concept and proof-of-value activities to validate technical solutions.
- Define implementation models, coordinate technical teams, and deploy technical solutions.
- Provide first-level technical assistance, investigate incidents, read logs, identify root causes, and escalate complex issues.
- Coordinate internal and external stakeholders, action plans, project deliverables, and handover to Professional Services or Delivery teams.
- Provide after-sales and post-go-live technical support to clients, partners, and IT service providers.
Requirements
- 2–5 years of experience in technical support, IT troubleshooting, application support, or junior implementation roles.
- Practical experience working with APIs, including testing, debugging, and following basic integration steps.
- Good understanding of REST/JSON and SOAP/XML API concepts.
- Hands-on experience with Postman or SoapUI.
- Experience troubleshooting web services, reading logs, identifying root causes, and escalating complex issues.
- English fluency and a second language at C1 level or above; preferred languages include German, Italian, and Spanish.
- Ability to explain technical issues clearly to non-technical stakeholders and work with international clients and multicultural teams.
- Organized, analytical, detail-oriented, proactive, and able to manage multiple client requests and small technical tasks in parallel.
- Exposure to international clients or cross-country teams is preferred.
- Familiarity with AWS or similar cloud environments is preferred but not required.
- Industry knowledge in credit insurance, collections, or banking is preferred but not mandatory.
Benefits
- Hybrid work model.
- Continuous support and guidance throughout the role.
- International, multicultural work environment with opportunities for learning, collaboration, and responsibility.
Tech Stack
Categories
Solutions Engineering
About Coface
Coface provides trade credit insurance and related risk-management services to businesses, helping companies secure receivables, assess counterparties, and collect unpaid invoices. Its offerings include credit insurance, business information, debt collection, surety bonds, and factoring, sold to B2B clients worldwide through premiums and service fees. Founded in 1946 and headquartered in Bois-Colombes, France, Coface is listed on Euronext Paris and operates across domestic and export markets.