2 days ago
Base Salary
$260k - $330k/yr
Responsibilities
- Lead, coach, develop, assign projects to, and evaluate a high-caliber Sales Engineering team.
- Remain a hands-on player-coach by owning enterprise deals and leading discovery, demos, technical deep dives, and strategic sales cycles.
- Guide the team in designing and delivering technical demos and proofs of concept for Sierra’s platform.
- Provide technical solutions to customer challenges and address technical questions throughout the sales cycle.
- Partner with Sales, Product, and Agent Engineering to define scalable best practices, playbooks, metrics, and processes.
- Support early-stage customer conversations and help teams understand and solve customer needs.
Requirements
- 5–7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
- At least 3+ years of experience in a leadership capacity.
- Experience developing frameworks for SE collaboration with Sales, Product, and Engineering.
- Experience establishing metrics and systems measuring SE impact on pipeline health, win rates, and customer adoption.
- Track record leading presales processes and supporting enterprise and strategic sales cycles from discovery through close.
- Ability to translate customer business problems into technical solutions and communicate with technical and non-technical stakeholders.
- Experience building Sales Engineering organizations in emerging categories such as AI, data, or security is preferred.
- Comfort with workflows, AI and ML concepts, APIs/webhooks, and JSON is preferred.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance, disability benefits, and a retirement plan dependent on country of employment.
- Parental leave and fertility and family-building benefits through Carrot.
- Lunch, snacks, coffee, a discretionary benefit stipend, and free alphorn lessons.
- Full-time employees may participate in equity plans, subject to applicable policies.
- Primarily in-person work based in San Francisco, with offices across North America, Europe, and Asia; benefits may vary by region.
Categories
Solutions Engineering
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.