7 days ago
Hoboken, NJ, USA +2 moreMid Level / Senior
H1B Sponsor
Responsibilities
- Build MCP server and client libraries integrating Atlassian, Microsoft 365, ServiceNow, Workday, Salesforce, and Snowflake with AI agents.
- Develop agent frameworks, multi-agent orchestration, memory and state management, and enterprise automation agents.
- Build a unified Models Gateway with routing, fallback, quota, cost, latency, logging, and token-metering capabilities.
- Design document ingestion, retrieval, hybrid search, re-ranking, vector storage, prompt management, and LLM evaluation pipelines.
- Create reusable SDKs, GitHub Actions workflows, developer tooling, and integrations with GitHub Copilot and Azure AI Foundry.
- Instrument AI services with OpenTelemetry and operate Azure Monitor dashboards, alerts, and production on-call support.
Requirements
- 2–5 years of professional software engineering experience with Python or TypeScript in production environments.
- Hands-on experience building and deploying LLM-powered applications involving RAG pipelines, agents, tool use, or prompt engineering systems.
- Strong understanding of REST API design, asynchronous programming, and event-driven architecture.
- Experience with LangChain, LangGraph, AutoGen, CrewAI, or an equivalent agent or orchestration framework.
- Practical Azure experience including Azure OpenAI, Azure Storage, and Azure Container Apps or AKS.
- Experience with Git workflows, branching, pull requests, code review, and CI integration.
- Ability to write clean, tested, and documented code, work autonomously on complex problems, and operate in evolving environments.
- Fluency in English.
- Preferred experience includes MCP, Anthropic Claude API, vector databases, LLM evaluation frameworks, GitHub Copilot Enterprise, enterprise IT integrations, OpenTelemetry, Azure Monitor, or Grafana.
Benefits
- NICE-FLEX hybrid work model with two days in the office and three days working remotely each week.
- Opportunities for learning, growth, and internal career mobility across roles, disciplines, domains, and locations.
- Collaborative, fast-paced, and creative environment at a global technology company.
Tech Stack
Categories
About NICE
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.