Site Reliability Engineer II
Electronic Arts1 day ago
Kuala Lumpur, MalaysiaMid Level
Responsibilities
- Monitor production and pre-production environments for crashes, ANRs, error rates, performance metrics, service health, gameplay flows, and infrastructure status.
- Use Firebase, Grafana, Sentry, Splunk, VictoriaLogs, and VictoriaMetrics to correlate metrics, logs, and error events.
- Improve alert quality, monitoring coverage, telemetry, dashboards, and alerting rules.
- Provide stability support during release windows and major esports events.
- Respond to live incidents, follow runbooks, execute authorized mitigations, communicate status, and escalate issues appropriately.
- Build AI-powered monitoring and operations tools, including internal AI agents, MCP tools, knowledge bases, prompts, evaluation cases, and runtime configurations.
- Integrate monitoring, logging, and collaboration data sources and automate health checks, anomaly summaries, impact analysis, and incident context collection.
- Evaluate AI-generated analysis and reduce false positives, false negatives, and irrelevant recommendations.
- Develop technical documentation, knowledge bases, dashboards, troubleshooting guides, and operational runbooks.
- Track incident action items and coordinate with responsible teams on long-term fixes.
Requirements
- A degree in computer science or a related field, or equivalent technical capability with three or more years of experience in SRE, operations, production support, or technical support.
- Familiarity with Kubernetes, containers, cloud platforms, and microservices architecture.
- Foundational development skills in Go, Python, or another programming language, including API integration, automation scripting, and internal tool maintenance.
- Familiarity with Prometheus, ELK, Grafana, Sentry, Splunk, VictoriaLogs, VictoriaMetrics, and Firebase.
- Basic knowledge of large language models, AI agents, prompting, RAG, or MCP, with the ability to validate AI-generated output reliability.
- Ability to read technical documentation in English and communicate in writing with global development and operations teams.
- Willingness to participate in shift rotations, release support, and on-call coverage.
Benefits
- Hybrid work model in Kuala Lumpur.
- Benefits may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leave, complimentary games, and other wellness programs.
Tech Stack
Categories
Site Reliability
About Electronic Arts
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A team where creativity thrives, new perspectives are invited, and ideas matter. Regardless of your role, team, or location, this is a place where everyone makes play happen. Join us.