Founding Forward Deployed Engineer
Sphere, Inc.5 months ago
Responsibilities
- Onboard customers before contract and make their accounts functional in Sphere.
- Navigate customer billing-system integrations and interpret liability reports.
- Help customers understand and manage global tax liability, including VAT ID collection, address hygiene, and regional compliance.
- Research new compliance requirements such as e-invoicing and input tax end to end.
- Bridge customer needs and the engineering roadmap while identifying recurring custom-work patterns.
- Write technical PRDs and proposals for core engineering.
- Build custom features and integrations on top of the Sphere platform for key accounts.
- Identify custom solutions that can scale across customers as new features or products.
- Define the forward-deployed operating model in partnership with the Founder, Engineering, and GTM teams.
Requirements
- Experience in a forward-deployed engineering or customer-facing engineering role.
- Experience executing and shipping bespoke customer features end to end.
- Ability to take ambiguous problems from discovery through deployment while maintaining focus on customer outcomes.
- Strong curiosity, independent problem-solving ability, and judgment about when to seek subject-matter expertise.
- Strong, clear, and concise communication skills for working in a fast-paced environment.
- Comfort engaging with Controllers, Heads of Finance, and Heads of Tax and a strong customer focus.
- Exceptional attention to detail when working with financial and compliance-related numbers.
- Experience with large volumes of transaction data is preferred.
- Experience with Python and Django is preferred.
- Experience with React is preferred.
Benefits
- San Francisco-based role with five days per week in the office.
- Opportunity to work directly with the Founder, Engineering, and GTM teams.
- High-impact founding role shaping the forward-deployed motion, product direction, and customer experience.