14 days ago
Bengaluru, IndiaSenior
Responsibilities
- Design, implement, and automate large-scale distributed systems.
- Build tools and automation to improve availability, scalability, latency, and efficiency.
- Collaborate with engineering and delivery teams to deliver software improvements and reduce MTTD.
- Monitor production and development environments and develop preventive measures.
- Participate in an on-call rotation consisting of an 8-hour shift every three to four weeks.
Requirements
- At least 7 years of public cloud experience with GCP or AWS.
- At least 7 years of private cloud experience with OpenStack or VMware ESXi.
- At least 7 years of Linux experience with CentOS or Ubuntu and 7 years of networking experience.
- Experience managing containers with Kubernetes, Helm, GKE, and Docker.
- Experience with GitLab, Argo CD, CI/CD tools, Terraform, Python or other scripting languages, and Ansible.
- Experience with Prometheus, Loki, Alertmanager, and Grafana observability tools.
- Experience with incident management, SRE best practices, continuous improvement, and large-scale distributed systems design.
- Bachelor of Science degree in computer science or equivalent experience.
- Strong problem-solving, analytical, verbal communication, and written communication skills.
Benefits
- Hybrid work arrangement requiring three days per week in the office.
- Participation in an on-call rotation with an 8-hour shift every three to four weeks.
- Five9 promotes an inclusive, diverse, and collaborative team culture and provides reasonable accommodations for qualified individuals with disabilities.
Tech Stack
AnsibleArgo CDAWSDockerGoogle Cloud PlatformGrafanaHelmKubernetesLinuxOpenStackPrometheusPythonTerraform
Categories
DevOpsSite Reliability
About Five9
Five9 builds cloud contact center software (CCaaS) for enterprises to manage voice and digital customer interactions, powered by AI for routing, automation, and analytics. It sells its platform as SaaS with modules for IVR, outbound dialers, agent desktop, workforce engagement, and CRM integrations such as Salesforce and ServiceNow. The company is headquartered in San Ramon, CA, serves 2,500+ customers globally, and is a public company listed on Nasdaq (also BMV).