1 year ago
Remote, United StatesMid Level
Responsibilities
- Own the configuration, integration, deployment, and launch of agentic workflows for customers.
- Engage clients to understand operational workflows and translate them into scalable AI-agent solutions.
- Analyze and improve AI automation performance and identify process-optimization opportunities.
- Debug APIs, data pipelines, and AI model integrations to resolve critical technical challenges.
- Train and guide customers on best practices for using the AI automation platform.
- Collaborate with product and engineering teams to convert customer and field learnings into product improvements.
- Create repeatable deployment patterns and playbooks to scale onboarding and expansion.
- Monitor customer automation outcomes and advise clients on transitioning manual workflows to automated operations.
- Stay current on agentic AI developments and help customers and internal teams navigate new capabilities.
Requirements
- At least 2 years of experience in customer success, SaaS implementation, workflow automation, or AI-driven process optimization, ideally in customer-facing environments.
- Bachelor’s degree in computer science, engineering, or a related field, or experience at a leading technology company or startup.
- Excellent communication and customer-facing skills, including the ability to explain complex technical concepts to less technical customers.
- Strong problem-solving skills, ownership, adaptability, and comfort working in ambiguous, fast-moving environments.
- Ability to quickly understand complex systems, including customer-specific software and databases.
- Experience deploying AI solutions or integrating AI tools such as OpenAI, Anthropic, Cursor, Windsurf, or Gemini is preferred.
- Interest in real estate or financial technology is preferred.
Benefits
- Medical, dental, and vision coverage begins on day one.
- Unlimited PTO, with a requirement to take at least one continuous week off annually.
- 401(k) with company match.
- Remote-flexible work arrangement, with office attendance when needed.
- Parental leave benefits.
- Ongoing industry and professional development training.
- Employee-led Culture Committee.
Categories
Forward Deployed
About Vantaca
Vantaca builds a cloud platform for community association and HOA management companies, combining accounting, payments, workflows, resident communications, and banking integrations with AI-driven automation. It sells subscription software and offers optional managed services for complex financial tasks such as accounting and closings. Founded in 2016 and headquartered in Wilmington, North Carolina, the privately held company focuses exclusively on the community management market across the U.S.