Responsibilities
- Lead the design and delivery of AI-driven solutions using Generative AI and Agentic AI to automate business processes and integrate intelligent insights into enterprise workflows.
- Organize deployment of AI workflows and architectures across diverse AI, technology, and multi-provider platforms.
- Provide application support by troubleshooting incidents, resolving issues, and contributing to application reliability and performance.
- Perform proactive monitoring and maintenance of supported systems.
- Engage stakeholders to understand needs, communicate issue-resolution updates, and support solution delivery.
- Document solutions, share knowledge, and contribute to application-support best practices.
- Work independently as a subject-matter expert while participating in team discussions and resolving work-related problems.
Requirements
- At least five years of professional experience is required.
- At least three years of experience with ServiceNow IT Service Management is required.
- Proficiency in ServiceNow IT Service Management, including incident management and service request fulfillment processes.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Ability to align AI capabilities with business objectives while considering scalability, responsible use, and measurable value.
- Familiarity with the ITIL framework and its application in service management.
- Strong analytical and problem-solving skills for diagnosing and resolving issues.
- Effective collaboration and communication with diverse stakeholders.
- 15 years of full-time education is required.
Categories
About Accenture
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.