3 days ago
Hyderābād, IndiaSenior
Responsibilities
- Design and deliver AI-driven solutions using Generative AI and Agentic AI to address complex business challenges.
- Organize deployment of AI workflows and architectures across diverse AI and technology platforms.
- Facilitate solution design and integration across enterprise technology ecosystems.
- Provide application support by diagnosing and resolving incidents across critical business systems.
- Monitor and maintain applications to support reliability and performance.
- Document solutions, contribute to application-support best practices, and share knowledge with team members.
- Communicate with stakeholders to understand needs and provide updates on issue resolution.
- Participate in team discussions and contribute solutions to work-related problems.
Requirements
- At least 5 years of professional experience is required.
- At least 3 years of experience with ServiceNow IT Service Management is required.
- Proficiency in ServiceNow IT Service Management is required.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Experience with incident management and service request fulfillment processes.
- Familiarity with the ITIL framework and its application in service management.
- Strong analytical and problem-solving skills.
- Ability to collaborate effectively with teams and diverse stakeholders.
- 15 years of full-time education is required.
Categories
Forward Deployed
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.