3 days ago
Hyderābād, IndiaSenior
Responsibilities
- Lead AI-driven solution design and delivery using Generative AI and Agentic AI.
- Organize deployment of AI workflows and architectures across diverse AI and technology platforms.
- Design solutions that integrate enterprise technology ecosystems with AI models and multi-provider platforms.
- Provide application support by diagnosing and resolving incidents across critical business systems.
- Monitor and maintain applications to support reliability and performance.
- Document solutions, share knowledge, and contribute to application support best practices.
- Communicate with stakeholders to understand needs and provide updates on issue resolution.
- Participate in team discussions and independently provide solutions to work-related problems.
Requirements
- At least 7.5 years of professional experience.
- At least 3 years of experience with ServiceNow IT Operations Management.
- 15 years of full-time education.
- Proficiency in ServiceNow IT Operations Management.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Experience with incident management and service request fulfillment processes.
- Strong analytical and problem-solving skills.
- Understanding of software development lifecycle methodologies.
- Experience with modern programming languages and frameworks.
- Familiarity with the ITIL framework and service management.
- Ability to collaborate effectively and communicate with diverse stakeholders.
Categories
Forward Deployed
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.