3 days ago
Hyderābād, IndiaSenior
Responsibilities
- Lead AI-driven solution design and delivery for complex business challenges, process automation, and intelligent enterprise workflows.
- Organize deployment of AI workflows and architectures across diverse AI and technology platforms.
- Design solutions that integrate AI models and multi-provider platforms into enterprise technology ecosystems.
- Provide application support by diagnosing and resolving incidents and service requests.
- Monitor and maintain supported systems to promote reliability and performance.
- Communicate with stakeholders regarding needs, issue resolution, and status updates.
- Document solutions, share knowledge, and contribute to application-support best practices.
- Work independently as a subject matter expert and contribute to team discussions and problem solving.
Requirements
- At least 5 years of professional experience is required.
- At least 3 years of experience with ServiceNow IT Service Management is required.
- Proficiency in ServiceNow IT Service Management (ITSM).
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Experience with incident management and service request fulfillment processes.
- Familiarity with the ITIL framework and service-management practices.
- Strong analytical and problem-solving skills.
- Ability to collaborate effectively and communicate with diverse stakeholders.
- 15 years of full-time education is required.
Categories
Forward Deployed
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.