3 days ago
Hyderābād, IndiaSenior
Responsibilities
- Design and deliver Generative AI and Agentic AI solutions for complex business challenges, process automation, and enterprise workflow integration.
- Organize deployment of AI workflows and architectures across diverse AI and technology platforms.
- Facilitate solution design and integration across enterprise technology ecosystems.
- Troubleshoot and resolve application incidents across critical business systems.
- Perform proactive application monitoring and maintenance to support reliability and performance.
- Document solutions, share knowledge, and contribute to application-support best practices.
- Communicate with stakeholders to understand needs and provide updates on issue resolution.
- Work independently as a subject-matter expert while contributing to team discussions and problem solving.
Requirements
- At least 5 years of professional experience is required.
- At least 3 years of experience with ServiceNow IT Service Management is required.
- Proficiency in ServiceNow IT Service Management is required.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks is required.
- Experience with incident management and service request fulfillment processes is required.
- Familiarity with the ITIL framework and its application in service management is required.
- Strong analytical, problem-solving, collaboration, and stakeholder communication skills are required.
- A minimum of 15 years of full-time education is required.
Categories
Forward Deployed
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.