2 months ago
Shanghai, ChinaMid Level
Responsibilities
- Participate in the software development process and submit requirements based on customer input and field experience.
- Review software specifications and designs as a customer advocate.
- Review release notes and explain new features and bug fixes to customers.
- Present new software releases to customers.
- Travel to customer factories to provide timely software support.
- Diagnose, document, and resolve software issues in the field.
- Collaborate with software, hardware, process engineering, product, marketing, product support, and software quality teams on requirements, designs, and field issues.
- Test software on product simulators.
- Conduct customer training on effective use of software products.
- Maintain detailed records of customer interactions and issue resolutions.
Requirements
- Experience with command-level scripting for Microsoft Windows and other operating systems.
- C# programming skills and PowerShell scripting skills.
- Understanding of the software development lifecycle from requirements through testing, integration, and delivery.
- Systems management experience with Microsoft Windows.
- Strong written and verbal communication, teamwork, and customer service skills.
- Ability to travel and work in a clean room environment.
- Bachelor of Science in Computer Science or a related engineering degree with software development experience.
- Preferred experience with SECS/GEM manufacturing communication protocols, Ethernet TCP/IP, and RS-232 communication interfaces.
Tech Stack
C#PowerShell
Categories
Solutions Engineering
About ASM
ASM designs and manufactures wafer-processing equipment for semiconductor manufacturers, with a focus on thin‑film deposition technologies such as atomic layer deposition, epitaxy, and chemical vapor deposition. The Dutch company sells and services tools used in advanced logic, memory, and power-device production. Founded in 1968 and headquartered in Almere, it is a public company listed in Amsterdam, operating globally through R&D centers and customer support sites near major fabs.