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Staff Salesforce Architect (Agent and Channel Experience)

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6 days ago
Remote, United States
Staff+
H1B Sponsor

Base Salary

$160k - $230k/yr

Responsibilities

  • Own and optimize Salesforce as the primary CRM for various business units.
  • Set high technical standards for your work and your team's changes.
  • Collaborate with cross-functional teams to ensure technical sustainability.
  • Architect end-to-end Salesforce solutions across Service Cloud.
  • Evaluate new Salesforce features and third-party technologies.
  • Define and advocate for technical solutions and operational processes.
  • Maintain integrations between Salesforce and core systems.
  • Generate simple, elegant designs and write high-quality code.
  • Develop best practices for system governance and compliance.
  • Translate business needs into scalable system solutions.
  • Drive automation in DevOps using Salesforce DevOps Center.
  • Leverage low-code tools to improve workflows.
  • Manage system enhancements and customizations.
  • Develop metrics for system observability and performance.
  • Monitor system performance and drive continuous improvements.
  • Provide training and documentation for effective system use.

Requirements

  • 7+ years of experience in Business Systems Engineering or related fields.
  • Deep expertise in Salesforce with preferred certifications.
  • Experience working with cross-functional teams.
  • Proven ability to implement Salesforce platform best practices.
  • Comfort with ambiguity and large-scale system architecture.
  • Demonstrated growth through feedback incorporation.
  • Experience with Salesforce Service Cloud functionality.
  • Hands-on expertise in optimizing Service Cloud features.
  • Familiarity with Lightning Web Components and CI/CD tools.
  • Strong understanding of data modeling and analytics.
  • Experience in Agile methodologies.
  • Technical proficiency in Salesforce administration and development.
  • Hands-on experience with project management tools.
  • Ability to thrive in a fast-paced culture.
  • Excellent problem-solving and communication skills.
  • Bachelor’s degree in a related field or equivalent experience.

Benefits

  • 100% subsidized medical coverage for you and your dependents.
  • Generous stipends for technology, food, and lifestyle needs.
  • Competitive vacation and holiday schedules.
  • Employee stock purchase plan at a discount.

Tech Stack

BuildkiteGitHub ActionsSnowflakeSQL

Categories

BackendData EngineeringDevOpsSecurity