Principal Architect, NICE CXone
TTEC Digitalover 2 years ago
Base Salary
$170k - $200k/yr
Responsibilities
- Lead opportunity qualification, requirements discovery, solution development, and technical resources for CCaaS client implementations.
- Own end-to-end technical architecture, including routing strategy, ACD and IVR design, API approaches, external data integrations, AI concepts, and reusable code libraries.
- Design, document, present, and validate technical solutions with clients, partners, sales teams, and internal stakeholders.
- Develop transformation roadmaps, quantifiable business cases, ROI materials, proposals, RFP responses, and solution-overview documents.
- Estimate and supervise technical efforts across all project phases and support pre-sales and post-sales design and configuration activities.
- Mentor junior consultants and advise on testing strategies and test plans.
- Communicate CCaaS platform capabilities, business impacts, competitive offerings, and TTEC Digital’s value proposition to executive and operational stakeholders.
Requirements
- Bachelor’s degree in computer science, information technology, or engineering is preferred.
- At least 10 years of experience in contact center and unified communications environments.
- At least 5 years of NICE CXone software development experience, including design, custom and common coding, and testing of real-time systems.
- Programming experience with JavaScript, Python, Java, and C++.
- Experience creating roadmaps and designing, planning, documenting, and implementing end-to-end architectures for cloud telephony or CCaaS platforms.
- Experience with enterprise-level CCaaS architecture for complex business needs and cloud network infrastructure.
- Experience presenting to executive-level technical and non-technical stakeholders.
- Existing knowledge or industry certifications involving Webex Collaboration, Amazon Connect, Genesys Engage/Cloud, Google CCAI, NICE CXone, Verint, Calabrio, CRM systems, and process automation technologies is preferred.
- Ability to work autonomously and collaboratively in customer-facing pre-sales, post-sales, consulting, and implementation environments.
Benefits
- Medical, dental, and vision coverage is available to eligible employees.
- Tax-advantaged health care accounts are available to eligible employees.
- Financial and income protection benefits are available to eligible employees.
- Paid time off and wellness time off are available to eligible employees.
- The position is eligible to participate in an annual incentive program.
- The posting indicates a remote work arrangement.
Tech Stack
Categories
Solutions Engineering