Principal Architect, NICE CXone
TTEC Digitalover 2 years ago
Base Salary
$170k - $200k/yr
Responsibilities
- Lead opportunity qualification, requirements discovery, solution development, and technical resources for CCaaS client implementations.
- Own end-to-end technical architecture, including routing strategy, ACD and IVR design, API approaches, external data integrations, AI concepts, and reusable code libraries.
- Design, document, present, and validate technical solutions with clients, partners, sales teams, and internal stakeholders.
- Develop transformation roadmaps, quantifiable business cases, ROI materials, proposals, RFP responses, and solution-overview documents.
- Estimate and supervise technical efforts across all project phases and support pre-sales and post-sales design and configuration activities.
- Mentor junior consultants and advise on testing strategies and test plans.
- Communicate CCaaS platform capabilities, business impacts, competitive offerings, and TTEC Digital’s value proposition to executive and operational stakeholders.
Requirements
- Bachelor’s degree in computer science, information technology, or engineering is preferred.
- At least 10 years of experience in contact center and unified communications environments.
- At least 5 years of NICE CXone software development experience, including design, custom and common coding, and testing of real-time systems.
- Programming experience with JavaScript, Python, Java, and C++.
- Experience creating roadmaps and designing, planning, documenting, and implementing end-to-end architectures for cloud telephony or CCaaS platforms.
- Experience with enterprise-level CCaaS architecture for complex business needs and cloud network infrastructure.
- Experience presenting to executive-level technical and non-technical stakeholders.
- Existing knowledge or industry certifications involving Webex Collaboration, Amazon Connect, Genesys Engage/Cloud, Google CCAI, NICE CXone, Verint, Calabrio, CRM systems, and process automation technologies is preferred.
- Ability to work autonomously and collaboratively in customer-facing pre-sales, post-sales, consulting, and implementation environments.
Benefits
- Medical, dental, and vision coverage is available to eligible employees.
- Tax-advantaged health care accounts are available to eligible employees.
- Financial and income protection benefits are available to eligible employees.
- Paid time off and wellness time off are available to eligible employees.
- The position is eligible to participate in an annual incentive program.
- The posting indicates a remote work arrangement.
Tech Stack
Categories
Solutions Engineering
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.