1 day ago
Austin, TX, USA or Salt Lake City, UT, USASenior
Base Salary
$98k - $131k/yr
Responsibilities
- Provide L2 production support for customer-facing and internal business-critical applications.
- Troubleshoot, analyze, and resolve complex issues across distributed systems and integrations.
- Perform root cause analysis and implement permanent fixes to prevent recurrence.
- Design and implement automation to reduce operational toil and improve MTTR.
- Develop scripts and tools for monitoring, alerting, log analysis, and self-healing workflows.
- Support and maintain contact center platforms and integrations.
- Partner with Engineering, QE, Infrastructure, and Business teams during releases and incidents.
- Participate in on-call rotations and ensure SLA compliance.
- Drive continuous improvement of support processes and platform stability.
Requirements
- 5+ years of experience in Application Support, Production Support, L2 Support, or Site Reliability Engineering roles.
- Strong scripting or programming skills in Python, Java, Shell, or similar technologies.
- Experience building or maintaining automation frameworks.
- Experience with REST APIs, batch jobs, and integration-based systems.
- Hands-on experience with monitoring and observability tools.
- Strong troubleshooting skills in high-availability environments.
- Excellent communication and documentation skills.
- Preferred experience with Genesys Cloud, IVR systems, ACD routing and call flows, and workforce management integrations.
- Preferred experience using LLM-based assistants or automation bots for incident triage, log summarization, code review or generation, and predictive alerting.
- Preferred cloud platform experience with AWS, GCP, or Azure.
- Preferred CI/CD and DevOps exposure, SQL/NoSQL database knowledge, and performance troubleshooting or load analysis experience.
Benefits
- Base compensation may include target bonus and restricted stock units in addition to benefits.
- Benefits may include medical, financial, 401(k) eligibility, PTO, and parental leave.
- Remote roles are not eligible for U.S. visa sponsorship.
- Employees are hired in an at-will position.
About TCGplayer
TCGplayer operates an online marketplace and software tools for buying and selling trading card games and related collectibles, serving hobby shops and individual sellers. It generates revenue through marketplace fees, seller subscriptions, and fulfillment programs such as TCGplayer Direct. An eBay subsidiary, the company provides authentication and logistics services that help stores list inventory at scale and reach buyers across the U.S. and internationally.