Production Site Reliability Engineer
Charles Schwab1 day ago
Base Salary
$120k - $155k/yr
Responsibilities
- Assess and resolve complex production incidents and rapidly restore critical systems.
- Support the stability, performance, and resiliency of Schwab’s Order Management System.
- Lead incident response activities and manage high-severity production incidents.
- Collaborate with engineering, infrastructure, database, and vendor teams to improve production readiness and supportability.
- Develop automation, monitoring strategies, operational runbooks, escalation procedures, and permanent corrective actions.
- Troubleshoot Java-based distributed applications, SQL-backed enterprise systems, and Oracle databases.
- Improve observability and reduce recurring incidents through operational excellence initiatives.
- Support medium-to-high-risk production releases and change implementation planning.
- Mentor and coach fellow engineers and contribute to operational best practices.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
- At least 5 years of experience in Production Support, Site Reliability Engineering, Software Operations, or a related technology support role.
- Advanced experience troubleshooting Java-based distributed applications and SQL-backed enterprise systems.
- Experience with AppDynamics, Splunk, Grafana, InfluxDB, and Control-M.
- Strong Oracle Database knowledge, including SQL analysis, database troubleshooting, and performance optimization.
- Strong Linux administration experience, preferably in RHEL 7/8/9 environments.
- Experience with Python or Shell scripting for automation and operational efficiency.
- Experience leading incident response and managing high-severity production incidents.
- Strong written and verbal communication skills for technical and non-technical audiences.
- Preferred experience improving availability, reliability, and mean time to resolution; developing monitoring strategies and runbooks; improving application supportability; supporting production releases; and mentoring SRE or production support teams.
- Knowledge of change management, risk management, security, and compliance practices in highly regulated environments.
Benefits
- This is an onsite role requiring work four days per week during night shifts from 2pm–10pm CST, with weekends as needed.
- Participation in a rotating on-call support model is required.
- The role is eligible for bonus or incentive opportunities in addition to the salary range.
About Charles Schwab
Charles Schwab provides brokerage, banking, and wealth management services for individual investors and independent investment advisors. Its business spans trading platforms, advisory and custody services (Schwab Advisor Services), ETFs and mutual funds, and a U.S. bank offering deposits and lending. Founded in 1971 and headquartered in Westlake, Texas, Schwab is publicly traded on the NYSE (SCHW) and expanded its retail and advisor footprint through the acquisition of TD Ameritrade.