4 days ago
St. Louis, MO, USA or Dallas, TX, USAMid Level / Senior
Responsibilities
- Validate IVR call flows, routing logic, and customer journeys.
- Perform end-to-end testing of inbound, outbound, and callback flows.
- Test voice, chat, and self-service interactions for accuracy and usability.
- Test integrations between Amazon Connect, AWS services, and backend systems.
- Validate APIs, Lambda functions, and data flows across systems.
- Design detailed test cases, test scenarios, and test data.
- Execute functional, regression, system, and integration testing.
- Develop and maintain test automation scripts where applicable.
- Identify, log, track, and retest defects.
- Prepare test reports, status updates, and quality metrics.
Requirements
- 3–8 years of experience in QA or testing roles.
- Hands-on experience in IVR / Contact Center testing.
- Experience with Amazon Connect or similar platforms.
- Strong understanding of call flows, routing, and telephony concepts.
- Experience with API testing and backend validation.
- Knowledge of AWS services (Lambda, S3, API Gateway, CloudWatch).
- Experience in test case design, execution, and defect tracking.
- Strong understanding of SDLC, STLC, and Agile methodologies.