1 day ago
Bengaluru, IndiaStaff+
Responsibilities
- Define and evolve ServiceNow ITOM strategies with IT and business stakeholders.
- Design scalable ITOM solutions across on-premises, hybrid, AWS, Azure, and Google Cloud environments.
- Lead and guide platform engineering, configuration, and optimization across Discovery, Service Mapping, CMDB, and Event Management.
- Develop standardized frameworks, automation assets, and reusable solutions.
- Support platform governance, architecture reviews, and continuous technical improvements.
- Integrate observability, monitoring, and automation tools to improve operational reliability.
- Partner with DevOps and agile teams to improve continuous integration and delivery practices.
- Enable data accuracy and governance through CSDM adoption.
- Contribute to proofs of concept and technology evaluations.
Requirements
- Typically 10+ years of experience in IT operations, design, or engineering, including deep ServiceNow platform expertise.
- Proven experience leading or contributing to enterprise ITOM implementations.
- Strong understanding of Discovery, Service Mapping, CMDB, and observability practices.
- Experience integrating multiple platforms using REST APIs, Flow Designer, or equivalent methods.
- Proficiency with AWS, Microsoft Azure, and Google Cloud.
- Knowledge of JavaScript, Python, or PowerShell scripting for automation is desirable.
- ServiceNow CSA, CAD, or Discovery Implementation Specialist certifications are advantageous.
- Collaborative communication, problem-solving, mentoring, and continuous-learning abilities.
Benefits
- Hybrid working model.
- Global work environment and collaboration opportunities.
- On-the-job training, formal learning activities, and other learning opportunities.
- Supportive environment focused on employee career and personal and family well-being.
- Diverse and inclusive workplace and accessible recruitment process.
Tech Stack
Categories
About Amadeus
Amadeus builds enterprise software and transaction platforms for the travel industry, including a global distribution system and airline passenger service systems, plus airport and hospitality solutions. It sells to airlines, travel agencies, airports, hotels, and rail operators through long-term contracts, software subscriptions, and transaction-based fees. Founded in 1987 and headquartered in Madrid, it is a public company listed on the Madrid stock exchange.