2 days ago
Base Salary
$100k - $165k/yr
Responsibilities
- Build and maintain automation to support Starlink customer growth, new market launches, and customer experience improvements.
- Develop alerts and monitoring for automation systems and report automation health and performance metrics.
- Manage automation requests and stakeholders in a scalable manner.
- Partner with engineering and business teams to migrate automation to website-integrated solutions when appropriate.
- Design measurable experiments and maintain high-quality technical documentation.
- Collaborate with customer experience leads, workforce planners, and operators to automate solutions for support challenges.
- Provide quantitative and qualitative updates on automation performance and opportunities to SpaceX leadership.
Requirements
- Bachelor’s degree in engineering, mathematics, economics, or another STEM discipline.
- At least 1 year of experience in engineering, software, data analytics, venture capital, management consulting, or technology-company operations/product management.
- At least 3 years of experience with Python.
- Expertise in SQL and Python and understanding of database structures, query optimization, and ETL development.
- Demonstrated automation experience with tools or languages such as VBA, Python, or C#.
- Preferred qualifications include a master’s degree in business or a STEM field and experience in a startup, consulting, technology, or other high-growth environment.
- Strong project management, prioritization, communication, and cross-functional relationship-building skills.
Benefits
- Base salary range is $100,000.00-$135,000.00 for Level 1 and $115,000.00-$165,000.00 for Level 2, with possible stock or long-term cash awards, discretionary bonuses, and employee stock purchase plan participation.
- Benefits include medical, vision, dental, 401(k), disability and life insurance, paid parental leave, discounts, approximately three weeks of paid vacation, and 10 or more paid holidays.
- The role may require extended hours and weekends, travel to customer sites, SpaceX locations, and industry events, and offers employee shuttles from select Seattle locations to the Redmond office Monday through Friday.
- Washington State employees accrue paid sick time in compliance with state and federal law.
About SpaceX
SpaceX designs, manufactures, and launches orbital rockets and spacecraft, and operates Starlink, a global satellite internet network for consumers, businesses, and governments. Its revenue comes from commercial and government launch services (Falcon 9/Falcon Heavy, Dragon cargo and crew to the ISS) and subscription broadband with Starlink hardware and service. Founded in 2002 and headquartered in Hawthorne, California, the privately held company serves NASA and commercial satellite operators, building most systems in-house.