4 hours ago
Bengaluru, IndiaStaff+
Responsibilities
- Lead the design, development, customization, and optimization of Salesforce Sales Cloud solutions for opportunity management, sales automation, forecasting, and territory planning.
- Develop and enhance Salesforce Platform components using Apex, Lightning Web Components, and Experience Cloud.
- Integrate Salesforce with Genesys and other third-party systems to improve agent workflows and customer-service outcomes.
- Build and maintain custom agents and AI frameworks for automation and data-driven decision-making.
- Collaborate on Sales and Service Cloud deployment, adoption, user training, and feedback collection.
- Troubleshoot and optimize Salesforce Sales Cloud, Data Cloud, and custom integrations to improve reliability and reduce downtime.
- Use OpenAI and other AI technologies to improve sales processes and user experience.
Requirements
- At least 4 to 6 years of hands-on experience with Salesforce Sales Cloud and related technologies, including customization and integration projects.
- Experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud, Salesforce Platform customization, Apex, Lightning Web Components, Genesys integration, Agentforce, Salesforce Data Cloud, and custom agent development.
- Bachelor's degree in Computer Science, Information Technology, or a closely related discipline.
- Salesforce Certified Platform Developer I or II certification.
- Salesforce Certified Sales Cloud Consultant certification.
- Preferred expertise in AI frameworks, OpenAI integration, Salesforce Territory Planning, and large-scale Salesforce deployments.
- Salesforce Certified Application Architect certification is preferred.
Categories
About Brillio
Brillio is a privately held digital engineering and enterprise AI services firm that helps Fortune 1000 companies modernize products, data, and infrastructure. It combines consulting and managed services with an accelerator platform (ADAM) across cloud, AI, data engineering, customer experience, and infrastructure workstreams. Founded in 2014 and headquartered in Dallas, it operates delivery centers across North America, Europe, and Asia, with focus areas that include healthcare and life sciences.