Application Support Developer
Food For The Poor, Inc.28 days ago
Remote, HondurasMid Level
Responsibilities
- Triage, prioritize, investigate, and resolve help desk tickets involving application errors, failed processes, data discrepancies, reports, integrations, and user-interface issues.
- Use Microsoft SQL Server queries, application logs, stack traces, system events, and job histories to diagnose failures and validate fixes.
- Read and troubleshoot application code, stored procedures, scripts, and configuration files, and implement approved minor corrections, queries, scripts, and configuration changes.
- Develop support utilities, automation scripts, and diagnostic queries to improve service efficiency and reduce repetitive incidents.
- Troubleshoot REST APIs and system integrations by reviewing requests, responses, payloads, authentication results, and error logs.
- Test patches, bug fixes, scripts, configuration changes, and releases in non-production environments and document validation results.
- Guide end users through issues, communicate workarounds and resolutions, and maintain clear communication throughout the ticket lifecycle.
- Escalate complex defects, security concerns, infrastructure failures, and high-impact incidents with complete technical evidence.
- Monitor application health, scheduled jobs, interfaces, and recurring alerts, and recommend permanent corrective actions.
- Document root causes, resolutions, ticket updates, runbooks, troubleshooting procedures, and knowledge-base articles while following support, access-control, testing, data-protection, and change-management processes.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, Information Systems, or a related field, or equivalent relevant experience.
- 2–3 years of hands-on experience in application support, production support, software help desk, junior software development, or a similar technical support role.
- Strong SQL skills, preferably with Microsoft SQL Server, including joins, data investigation, validation, and troubleshooting.
- Working knowledge of at least one programming or scripting language and the ability to read code, trace logic, debug issues, and implement minor approved changes.
- Experience troubleshooting web or business applications through logs, error messages, database records, APIs, and user-reported symptoms.
- Basic understanding of software development lifecycle practices, source control, testing, incident management, and change control.
- Experience supporting a CRM platform such as Microsoft Dynamics, Salesforce, or a similar enterprise application.
- Experience with C#, .NET, Java, JavaScript, Python, PowerShell, or another enterprise programming or scripting language.
- Familiarity with REST APIs, JSON/XML, Postman or similar testing tools, and system-to-system integrations.
- Experience with Git or another source-control platform and structured release or deployment processes.
- Familiarity with ITIL practices and ticketing platforms such as ServiceNow, Jira Service Management, or Azure DevOps.
- Experience working remotely in a ticket-driven application support environment.
- Availability to work standard U.S. East Coast business hours, clear English communication, strong documentation and organizational skills, and the ability to manage multiple tickets and priorities independently.
- Ability to work collaboratively across technical and business teams, recognize when escalation is required, and demonstrate a strong customer-service mindset.
- Personal commitment to the Christian faith and to the Christian values, mission, and ministry of Food For The Poor.
Benefits
- Remote position based in Honduras, working U.S. East Coast business hours.
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