23 days ago
Bengaluru, IndiaSenior
Responsibilities
- Partner with business stakeholders to define requirements and design performant, business-critical Salesforce solutions.
- Configure and optimize Salesforce Service Cloud features including Omni-Channel, Lightning Service Console, Case Management, Entitlements, Milestones, Salesforce Knowledge, and Experience Cloud.
- Architect and build scalable Salesforce integrations with CTI/telephony systems, Jira, and other external enterprise systems.
- Customize Salesforce using declarative and coded approaches, including Lightning Pages, Flow Builder, Apex triggers and classes, and Lightning Components.
- Develop integration strategies that connect Salesforce with systems, applications, and data sources to automate business processes.
- Monitor, troubleshoot, and resolve issues while improving platform performance and user experience.
- Maintain implementation and integration documentation and provide training and support to end users and stakeholders.
- Coordinate technical solution design, development, configuration, deployment, estimation, and approach definition.
- Collaborate with the US-based team with several hours of Pacific Standard Time overlap.
Requirements
- Bachelor's degree in Computer Science, Management Information Systems, or equivalent related experience.
- At least 5 years of hands-on Salesforce development experience, including Service Cloud and Experience Cloud implementations.
- At least 5 years of Salesforce development experience with Apex, triggers, Lightning Web Components, and SOQL/SOSL, with a record of successful project delivery.
- Experience with Salesforce Omni-Channel, Chat, Entitlements, and Milestones.
- Experience developing customer-facing interfaces with HTML, CSS, JavaScript, and UI frameworks within Lightning components.
- Strong systems integration experience with REST, Web Services APIs, and third-party applications.
- Experience automating processes with Flows and working with the Salesforce Sharing and Security model.
- Strong understanding of object-oriented concepts, application design principles, and design patterns.
- Experience with continuous development tools such as SFDX, Git, Jenkins, or Ant.
- Ability to work autonomously, organize time effectively, and communicate well in writing and verbally.
- Salesforce Platform Developer, Platform Developer II, or Salesforce Service Cloud certification is preferred.
- Experience with Salesforce AgentForce or Data360 is preferred.
Benefits
- Flexible workforce model supporting fully office-based, fully remote, or hybrid work arrangements.
- Several hours of workday overlap with the US Pacific Time team are required.
- New Relic provides an inclusive workplace and reasonable accommodation support during the application process.
- Employment requires identity and work-eligibility verification, a criminal background check, and potentially an export compliance assessment depending on the role and location.
Tech Stack
Categories
About New Relic
New Relic builds a cloud-based observability platform for software and infrastructure teams, spanning APM, logs, metrics, traces, real user, and synthetic monitoring. It sells SaaS subscriptions and usage-based plans centered on its NRDB telemetry store. Founded in 2008 and headquartered in San Francisco, the company was acquired by Francisco Partners and taken private, and counts organizations like Domino’s and Ryanair among its users.