Senior Reliability Engineer
ServiceNow2 months ago
Base Salary
$115k - $195k/yr
Responsibilities
- Lead enterprise-wide reliability and infrastructure projects across multiple teams.
- Architect and deploy scalable solutions for cloud, on-premises, and SaaS customers.
- Drive SRE best practices, automation, operational excellence, and continuous improvement.
- Respond to critical incidents, lead root cause analysis, participate in on-call rotations, and implement durable resolutions.
- Lead compliance-focused infrastructure initiatives and automated control implementation across cloud environments.
- Partner with Engineering, Product, Customer Success, Security, customers, and executives to align reliability goals and technical decisions.
- Provide tier 2/3 technical support, onboarding, troubleshooting, architecture guidance, and customer-facing documentation.
- Mentor SRE and engineering team members and elevate technical capabilities across the organization.
Requirements
- US citizenship is required because the role requires or may require federal security clearance.
- Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.
- 7+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering.
- Track record leading large-scale, cross-team infrastructure projects from conception through production.
- 5+ years of experience with AWS and cloud automation, including VPC, EC2, RDS, EKS, and CloudFormation.
- Expert-level experience with Kubernetes, Helm, Linux, and Terraform.
- Strong programming or scripting skills with Python, Go, and Bash.
- Experience with monitoring tools including Prometheus, Grafana, and DataDog.
- Experience with compliance frameworks including SOC 1/2, ISO 27001, and FedRAMP Moderate/High.
- Experience implementing compliance-as-code, automated compliance scanning, and remediation.
- Deep understanding of distributed systems, microservices, reliability patterns, GitOps, version control, and CI/CD pipelines.
- Experience with Bazel and CueLang is a plus.
- Strong communication, technical leadership, customer service, autonomy, and ability to work through ambiguity are required.
Benefits
- Base pay of $114,700 - $195,000, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Regular employee position with a remote work persona and flexibility across a distributed work environment.
Categories
DevOpsSite Reliability
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.